Delivery and Program Operations Business Mana

Position Title: Delivery and Program Operations Business Manager Location: Remote (within the U.S.) Other Considerations: U.S. Citizen or Permanent Resident (Required) Position Summary Sprezzatura is seeking a Delivery and Program Operations Business Manager to join our team. In this role you will be responsible for tracking Delivery strategic goals and Objectives and Key Results (OKRs), building and managing budgets, evaluating options and costs, and serving as the connector between Delivery teams and Integrated Operations shared services, flagging risks and decisions that need leadership attention. This is a hands-on role for a highly organized, resourceful professional who owns the business side of Delivery so leaders can focus on clients and execution. Responsibilities Delivery Leadership and Program Support Manage and coordinate calendars for Delivery leadership, including client meetings, program reviews, leadership sessions, and other priority engagementsCoordinate logistics, invitations, attendee communications, and materials for client-facing meetings, program reviews, and Delivery leadership sessionsTrack action items and follow-ups from Delivery leadership and program meetings through to completionPlan and coordinate travel for Delivery leaders and staff, including air, hotel, ground transportation, itineraries, and related logistics for leadership meetingsRespond to time-sensitive Delivery requests and scheduling changes, keeping leaders focused on clients and execution Strategic Goals and OKR Tracking Maintain the tracking framework for Delivery strategic goals and OKRs, aligned with company-wide objectives set by the COO and executive teamCollect progress updates from Delivery and program leaders on a regular cadence and keep key results, owners, and due dates currentPrepare OKR status summaries and dashboards for the VP of Integrated Operations and Delivery leadership, highlighting progress, risks, and off-track itemsCoordinate quarterly OKR reviews and planning sessions and track resulting decisions and action items through to completion Delivery Communication and All-Hands Own end-to-end coordination of Delivery All-Hands meetings, including scheduling, calendar invitations, reminders, and meeting logisticsPartner with Marketing and Recruiting on meeting recording and post-meeting editing, and coordinate posting of recordings and presentation decksManage Delivery group communications and distribution lists, ensuring staff on client sites or outside standard distribution groups still receive important Delivery and company informationManage reminder emails and follow-up communications related to All-Hands meetings and posted materials Integrated Operations Coordination Serve as a day-to-day connector between Delivery teams and Integrated Operations shared servicesRoute Delivery requests to the right shared-services owner and follow up to keep items from stallingSupport Integrated Operations standards by applying consistent processes, templates, and checklists to recurring Delivery operations workFlag recurring operational friction points to the VP of Integrated Operations with recommended improvements Offsites, Client Events, and Engagement Plan and execute Delivery leadership offsites, client events, team gatherings, and employee engagement activities from concept through completionManage venue, hotel, food and beverage, transportation, activity, attendee, and scheduling details for each eventCoordinate vendors, quotes, contracts, deposits, schedules, and event deliverablesAnticipate and resolve issues or changes as they arise so events run smoothly Business Operations and Analysis Provide financial oversight for assigned Delivery initiatives, offsites, events, travel, and related spendingDevelop events and engagement budgets and track spending against plan, reporting status to the VP of Integrated Operations and Delivery leadershipReview vendor pricing, proposals, contracts, invoices, deposits, and final billing for accuracy and overall valueCompare options and present leadership with cost, logistics, and value tradeoffs and a recommended path forwardIdentify unexpected costs, budget risks, and potential savings early, escalating with recommended solutions rather than problems aloneIdentify missing information, follow up on outstanding items, and resolve discrepancies to keep processing on time General Business Support Step into undefined or time-sensitive needs and determine the right next steps, resources, or contacts to move the issue forwardHandle additional requests and special projects based on changing Delivery and business needsIdentify opportunities to streamline recurring administrative work using AI tools and automationSupport timesheet administration for Delivery staff, tracking submissions, following up on outstanding items, and reviewing and approving timesheets as authorizedCoordinate spot bonus requests for Delivery staff and related approval and processing requirementsOrder and coordinate gifts, flowers, and recognition items for employees, clients, and business partnersPlan and manage Delivery team holiday gifts, including sourcing, ordering, tracking, and distributionSupport client and employee engagement activities and related communications Qualifications Bachelor Degree with experience considered in lieu of a degree7+ years of progressive experience in delivery operations, business operations, program or project management, or a related operations role partnering with senior leadersProven experience planning and managing complex, multi-stakeholder initiatives such as leadership offsites and client events, including vendor selection, negotiation, and contractingDemonstrated experience building and managing budgets, analyzing costs against plan, and ensuring financial accuracy and accountabilityStrong analytical skills with the ability to evaluate options, weigh cost, risk, and value, and make clear recommendations to leadershipProficiency with Microsoft 365 (Excel, Teams, SharePoint) and familiarity with enterprise business systems such as Deltek Costpoint and ADPComfort using AI tools and automation to improve efficiency and scale operationsSound judgment and discretion in handling confidential business, financial, and personnel informationStrong written and verbal communication skills and the ability to influence and coordinate across Delivery, Integrated Operations, clients, and vendorsBachelor's degree or equivalent combination of education and experience. Preferred Qualifications Experience supporting delivery or program teams in a federal government contracting environment, ideally on Department of Veterans Affairs (VA) programsFamiliarity with federal contractor business practices, including cost tracking and compliance in a Costpoint environmentProject management certification (PMP, CAPM, or equivalent) or Certified Meeting Professional (CMP)Ability to obtain and maintain a Public Trust or other federal clearance as required WORKING CONDITIONS Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting on days working remote. PAY RANGE The base salary range for this position is $120,000 to $140,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting. Benefits Sprezzatura offers a comprehensive and flexible benefit package to include: Medical, Dental, and VisionHealth Saving Account (when enrolled in eligible plan) with Company contribution Company paid Life, Accidental Death, Short-term & Long-term DisabilityVoluntary Accident, Hospital Indemnity, & Critical Care InsuranceVoluntary Medical & Dependent Care Flexible Spending AccountsAccrued Paid Time Off & Company Paid Holidays401(k) Retirement Plan with Company match WORK AUTHORIZATION Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO STATEMENT Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.