Program Delivery Lead, Provider Operations

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About the role

The Program Delivery Lead, Provider Operations develops, manages, and delivers strategic programs designed to support business objectives, operational effectiveness, and continuous process improvement. You will partner with leaders and cross-functional stakeholders to define implementation plans, manage project timelines, identify risks and dependencies, and ensure successful program execution. The role evaluates program outcomes, analyzes performance results, and communicates insights, progress, and recommendations to executives and business leaders. You will perform strategic planning and strategy development, including advising on functional and segment-specific initiatives, identifying opportunities, and shaping recommendations that support business priorities and operational goals.

You will prepare clear written communications, deliver stakeholder updates, and create professional PowerPoint presentations to support executive decision-making, program reporting, and strategic discussions. You will provide guidance on significant business matters and exercise independent judgment to resolve complex issues related to program delivery, project management, process improvement, strategy execution, and operational priorities with minimal supervision.

Responsibilities

• Lead program delivery efforts from planning through execution, aligning work to business goals and stakeholder expectations.
• Partner with leaders and cross-functional stakeholders to develop implementation plans, manage milestones, and track progress against project objectives.
• Identify process improvement opportunities and support the design and implementation of more efficient workflows, tools, and operating practices.
• Manage project activities, risks, dependencies, timelines, and deliverables to support successful program outcomes.
• Review, analyze, and communicate program results, including performance trends, risks, issues, and recommendations.
• Develop executive summaries, status updates, stakeholder communications, and other business-facing materials.
• Present to and lead discussions with business leaders, executives, and cross-functional teams.
• Create polished PowerPoint presentations that translate complex information into clear, concise, and visually effective executive-level materials.
• Advise executives and functional leaders on strategic priorities, operational impacts, and program-related decisions.
• Exercise independent judgment on complex issues by analyzing variable factors and determining appropriate recommendations, next steps, and courses of action.

Requirements

• 3 or more years of experience leading program delivery efforts from planning through execution, with demonstrated ability to align work to business goals and stakeholder expectations.
• 3 or more years of experience partnering with leaders and cross-functional stakeholders to develop implementation plans, manage milestones, and track progress against project objectives.
• 3 or more years of experience identifying process improvement opportunities and supporting the design and implementation of more efficient workflows, tools, and operating practices.
• 3 or more years of experience managing project activities, risks, dependencies, timelines, and deliverables to support successful program outcomes.
• Ability to review, analyze, and communicate program results, including performance trends, risks, issues, and recommendations.
• Strong written communication skills, including experience developing executive summaries, status updates, stakeholder communications, and other business-facing materials.
• Strong verbal communication and facilitation skills, including experience presenting to and leading discussions with business leaders, executives, and cross-functional teams.
• Proficiency creating polished PowerPoint presentations that translate complex information into clear, concise, and visually effective executive-level materials.
• Experience advising executives and functional leaders on strategic priorities, operational impacts, and program-related decisions.
• Ability to exercise independent judgment on complex issues by analyzing variable factors and determining appropriate recommendations, next steps, and courses of action.

Qualifications

• Master's Degree in Business Administration or a related field (preferred).
• PMP certification (preferred).
• Six Sigma Certification (preferred).
• Knowledge and experience in healthcare environment/managed care (preferred).
• Strong analytical skills (preferred).

Schedule

• Scheduled Weekly Hours: 40
• This is a remote position with occasional travel to Humana's offices for training or meetings.
• Work at Home Requirements:
  • Self-provided internet service with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Pay

• Pay Range: $115,200 - $158,400 per year (based on geographic location and individual qualifications such as skills, knowledge, experience, education, and certifications).
• This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Additional opportunities and programs designed to encourage personal wellness and smart healthcare decisions.