Delicatessen Assistant Department Manager

Job Description

Job Title: Assistant Delicatessen Department Manager
Department: Delicatessen
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Escorts customers to products they're looking for
• Secures products that are out of reach
• Loads or unloads heavy items
• Makes note of and passes along customer suggestions or requests
• Performs other tasks to enhance the shopping experience
• Answers the telephone and provides friendly, helpful service to customers
• Checks orders for the day and sets up a timeline and production schedule
• Reviews the status and appearance of product for freshness and pulls by stale dates
• Ensures department standards are met
• Promotes and coordinates catering
• Assigns duties to part-time crew as needed
• Reviews day of week for gross potential
• Reviews future sales weeks and plans for events/production
• Adjusts pricing in store computer system
• Trains new employees
• Handles and satisfies customer issues
• Understands and practices proper sanitation procedures
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Assumes management duties in absence of Department Manager
• Orders product and supplies as needed
• Verifies product received, posts invoices, and maintains record of outdates for credit
• Determines what products to use for sampling
• Affords assistance in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education And Experience

• High school or equivalent experience
• Over six months up to one year of similar or related experience

Physical Requirements

• Must be physically able to perform medium work
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
• Exposure to dust, noise, equipment movement hazards, and electrical shock on a daily basis
• Occasional exposure to temperature extremes and cleaning chemicals/solvents
• This is a fast-paced work environment

Equipment Used To Perform Job

• Telephone, fax, copier, intercom system, computer, calculator, C.A.R.S. reordering system, kitchen utensils, wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives

Contacts

• Daily contact with customers, suppliers/vendors, and the general public
• Occasional contact with federal/state governmental or regulatory agencies for inspections
• Access to confidential information including pricing

Working Conditions

• Exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis
• Has occasional exposure to temperature extremes and cleaning chemicals/solvents
• This is a fast-paced work environment