Deli Assistant Department Manager

About the role

Festival Foods is a Wisconsin grocer dedicated to community service and guest satisfaction. We operate 40+ full-service supermarkets across Wisconsin. This position is within the Deli Department, led by the Deli Department Manager.

Supervisor

The Deli Assistant Department Manager supports the Deli Department Manager in achieving labor goals, managing inventory, and enhancing guest service.

Responsibilities

• Support the Deli Department Manager in achieving labor goals by creating effective associate schedules.
• Collaborate with store leadership on daily, weekly, and annual labor objectives.
• Contribute to achieving gross profit goals through planning and controlling shrink.
• Reinforce team culture and performance expectations.
• Ensure adequate staffing levels by partnering with Human Resources to interview and hire new associates.
• Provide thorough training and ongoing support to new team members, serving as a mentor and guide to their development.
• Lead Deli department associates by delegating tasks, offering guidance, and supporting their professional growth.
• Collaborate with the Department Manager on performance reviews and handle policy violations effectively.
• Manage inventory levels and ensure accurate pricing on products.
• Place orders with vendors for special events and holidays, ensuring smooth operations.
• Deliver exceptional guest service by addressing concerns, resolving issues, and embodying the boomerang principle.
• Maintain cleanliness and organization in the deli, including work areas, shelving, and the sales floor.
• Aid in preparing coaching sessions, performance reviews, event notes, training checklists, and store sales.
• Support the team by assisting with other duties as assigned.

  Requirements

  To succeed as a Deli Assistant Department Manager, you should bring:

  • A high school education or equivalent combination of education and experience.
  • Experience in fast food, deli, or restaurant environments preferred.
  • Leadership skills, including the ability to motivate and lead a diverse team in a fast-paced setting, with strong interpersonal and communication skills.
  • A thorough understanding of the retail food business, including deli and perishable department operations.
  • Familiarity with equipment such as slicers, fryers, and ovens.
  • Safety awareness, including knowledge of safety requirements and company policies, with the ability to apply on-the-job training to identify and address potential hazards.
  • ServeSafe Certification is required (Festival will cover the cost if not certified).
  • Decision-making skills, enabling timely and effective decisions to ensure smooth operations and high guest satisfaction.

    Qualifications

    Physical Demands and Work Environment:

    • Stand in place for a long period of time, bend, stoop, and kneel regularly.
    • Lift up to 50 pounds on a frequent basis.
    • May be exposed to varying temperatures such as refrigerators, freezers, kitchens, and sales floor.
    • Work Schedule: Full-time position with shifts that will vary, including days, nights, weekends, and holidays, based on business needs.

      Benefits

      • Associate Discount: 15% off grocery purchases for you and your immediate household.
      • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
      • Two-Week Advanced Scheduling: Better planning, better balance.
      • Vision & Dental Insurance: Eligible for vision insurance and two dental coverage options that are designed to fit your needs.
      • Total Well-being Support: 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches.
      • 401(k): Offering a 401(k) plan to empower associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help associates reach their savings goals.

      Pay

      Hourly pay varies based on experience and qualifications.

      Schedule

      This is a full-time position with shifts that will vary, including days, nights, weekends, and holidays, based on business needs.