Deli Assistant Department Manager

About the role

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join Our Festival Foods Team as a Deli Assistant Department Manager! Are you a leader with a passion for food service and deli operations? Whether you’ve excelled in fast food, worked in a restaurant, managed a line cook station, or are eager to learn leadership in a grocery deli environment, this could be the start of an amazing opportunity!

Responsibilities

• Support the Deli Department Manager in Leadership & Scheduling: create effective associate schedules and collaborate with store leadership on daily, weekly, and annual labor objectives.
• Contribute to achieving gross profit goals through planning and controlling shrink.
• Reinforce team culture and performance expectations, and ensure adequate staffing levels by partnering with Human Resources to interview and hire new associates.
• Provide thorough training and ongoing support to new team members, serving as a mentor and guide to their development.
• Lead Deli department associates by delegating tasks, offering guidance, and supporting their professional growth.
• Manage inventory levels and ensure accurate pricing on products, and place orders with vendors for special events and holidays.
• Deliver exceptional guest service by addressing concerns, resolving issues, and embodying the boomerang principle.
• Maintain cleanliness and organization in the deli, including work areas, shelving, and the sales floor.
• Assist with preparing coaching sessions, performance reviews, event notes, training checklists, and store sales.
• Honor commitments: regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: other duties as assigned.

Requirements

• High School education or equivalent combination of education and experience.
• Experience in fast food, deli, or restaurant environments preferred.
• Leadership Skills: ability to motivate and lead a diverse team in a fast-paced setting, with strong interpersonal and communication skills.
• Technical Knowledge: thorough understanding of the retail food business, including deli and perishable department operations.
• Safety Awareness: knowledge of safety requirements and company policies, with the ability to apply on-the-job training to identify and address potential hazards. ServeSafe Certification is required (Festival will cover the cost if not certified).
• Decision-Making Skills: ability to make timely and effective decisions, ensuring smooth operations and high guest satisfaction.

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions:

• Stand in place for a long period of time, bend, stoop, and kneel regularly.
• Full range of upper body motion.
• Lifting up to 50 pounds on a frequent basis.
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor.

Schedule

This is a full-time position with shifts that will vary, including days, nights, weekends, and holidays, based on business needs.

Benefits

• Associate Discount: enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: better planning, better balance.
• Vision & Dental Insurance: part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program, our EAP (Employee Assistance Program) and LEAPCare Care Coaches.
• Save for Your Future: offering a 401(k), we’re proud to support our associates in planning for retirement.