Deli Clerk I

About the role

Festival Foods is a Wisconsin grocer committed to giving back to the community and providing exceptional service and value, operating over 40 full-service supermarkets across the state. As a Part‑Time Deli Clerk you will work in a fast‑paced retail grocery environment at 6205 US‑51 BUS, Weston, WI 54476, preparing food and delivering helpful guest service to make mealtime easier and more enjoyable for customers.

Responsibilities

• Provide helpful service: friendly greetings, answering questions, addressing guest concerns.
• Guest assistance: help locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Order fulfillment: receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Customer service: address guest concerns and resolve issues promptly using the boomerang principle.
• Quality control: inspect, rotate, maintain proper temperatures, and replenish deli products on display.
• Inventory management: maintain proper inventory levels in deli storage, including containers, lids, spoons, tags, etc.
• Food safety: lead by example in maintaining food safety logs and adhering to all safety standards.
• Efficiency: ensure quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Honor commitments: regular, timely attendance per schedule and give adequate notice for occasional absences.
• Support the team: perform other duties as assigned.

Requirements

• Customer focus: ability to deal tactfully and effectively with guests and all personnel.
• Communication skills: good oral and written communication.
• Effective problem‑solving: quickly assess and resolve issues in a dynamic, stressful environment while supporting team members.
• Safety awareness: comprehensive understanding of safety requirements and company policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food knowledge: knowledge of retail food business, perishable department operations, merchandising skills, and ability to make timely, effective decisions.
• Physical demands and work environment: ability to lift up to 50 lb occasionally, full range of upper body motion, ability to work at a fast pace, may be exposed to extreme temperatures.

Benefits

• Associate discount: industry‑leading 15 % off grocery purchases for you and your immediate household.
• Two‑week advanced scheduling: schedules provided two weeks in advance for better planning and balance.
• Vision and dental insurance: eligible for vision insurance and two dental coverage options.
• Support programs: 3 weeks of paid parental leave, fitness reimbursement program, Employee Assistance Program (EAP), LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage/divorce, family issues, depression or anxiety.
• Save for your future: 401(k) plan with annual discretionary match to help associates reach retirement savings goals.

Pay

Hourly associates are paid weekly. Part‑time store associates receive a $1 premium per hour on Sundays and select holidays.

Schedule

The Deli Clerk position offers a flexible work schedule that includes weekdays, weekends, and holidays.