Deli Clerk I

About the Role

We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, a fast food option for dinner, or feeding a crowd, our deli has them covered.

Reports To: Deli Manager

What You'll Do

• Provide excellent guest service with a friendly greeting, answering questions, and addressing guest concerns with professionalism and care.
• Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
• Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
• Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
• Lead by example in maintaining food safety logs and adhering to all safety standards.
• Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

What We're Looking For

• Ability to deal tactfully and effectively with guests and all personnel.
• Good oral and written communication skills.
• Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

Physical Demands and Work Environment

• Lifting up to 50 pounds on an occasional basis.
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures.

Schedule

The Deli Clerk is a position with a flexible work schedule that includes weekdays, weekends, and holidays.

Why Join Us?

By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like cooking quality. We offer weekly pay, opportunities for career growth, and a supportive work environment. If you're ready to share your passion for food preparation and contribute to a delightful dining experience for our grocery store guests, we'd love to hear from you.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: We provide our associates with their schedules two weeks in advance, offering greater predictability and flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Our associates receive support for their total well-being, including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off fitness membership fees, our EAP (Employee Assistance Program), and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
• Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.