Default Management Assitant I

Responsibilities

• Ensure a high level of customer satisfaction and strive to quantify and minimize Eastern Bank’s risk of loss.
• Maintain Chex Systems and other tracking for overdrawn deposit accounts.
• Assume responsibility for transferring weekly DDA charge-offs to Recovery Sheet.
• Work with Security in the event of fraud.
• Process invoices for both vendors and outside counsel, assess fees, and correct accounts and GLs.
• Absorb responsibility for monitoring incoming mail, labeling, and filing documents for the Bankruptcy Team.
• Research and document issues requiring resolution, escalating as necessary.
• Support skip tracing, offsets, and other risk management efforts, including ordering property inspections and appraisals.
• Make decisions related to overdrawn direct deposit accounts and reporting, and manage mail delivery.
• Manage invoice processing and fee assessment with proper credit authority.

Qualifications

• Associates degree preferred, but not required.
• 1-2 years office experience.
• Knowledge of general office tools, printer, scanner, computer, and mailing applications.
• Knowledge of general banking operations and activities.
• Ability to work independently with little direction.
• Strong communication, organizational, writing, and interpersonal skills.
• Working knowledge of Microsoft Office (Excel/Word/Outlook/PowerPoint/Teams) and Metavante Insight/FIS.
• Some travel may be required for training, meetings, and fostering teamwork.

Benefits

Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.