Default Loan Servicing Specialist – Property Preservation - ServiceMac

About Us

ServiceMac is a new sub-servicing entity backed by leading practitioners of the mortgage servicing industry. Focused on providing superior technology, products, and services for the mortgage and real estate industries, ServiceMac delivers highly personalized solutions that span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also been recognized as a best place to work for women, diversity, and LGBTQ+ employees, and have appeared on over 50 regional best places to work lists.

About the Role

A Property Preservation Specialist is responsible for maintaining, securing, and preserving real estate assets—primarily those that are vacant, in default, or foreclosed. This role ensures properties meet investor, insurer, agency, and company guidelines while complying with all local, state, and federal regulations. The specialist acts as a steward for property condition, value, and compliance, often collaborating with vendors, contractors, and internal teams to execute preservation activities.

Responsibilities

• Oversee Property Inspections: Perform initial, subsequent, and specialized inspections (e.g., FEMA, occupancy verification) to assess property condition and identify preservation needs.
• Secure and Maintain Properties: Ensure vacant properties are winterized, secured, and maintained (lawn care, debris removal, repairs, pool securing, etc.). Address code violations and municipal/HOA requirements.
• Vendor Management: Review bids, manage contractors, and oversee preservation work to ensure timely, cost-effective completion per investor guidelines.
• Compliance: Maintain strict adherence to regulatory requirements and investor/insurer guidelines. Stay current with changes in laws and regulations affecting property preservation.
• Documentation: Maintain accurate records of inspections, preservation activities, expenses, and communications. Document all actions in servicing systems and ensure proper reporting.
• Collaboration: Coordinate with internal departments, external partners, and stakeholders to resolve issues and ensure properties are preserved according to standards.
• Risk Management: Monitor for risks such as code violations, hazard claims, and occupancy changes. Proactively address issues to avoid regulatory infractions and financial losses.

Typical Duties

• Initial and subsequent property inspections
• Securing vacant properties (lock changes, boarding, winterization)
• Lawn and landscape maintenance
• Debris and personal property removal
• Addressing code violations and municipal requirements
• Managing bids and work orders for repairs
• Coordinating utility management and vacant property registration
• Preparing reports and documentation for compliance and audits

Requirements

• At least 2–3 years in property preservation, asset management, or a related field.
• Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation.
• Proficiency with property management software (e.g., MSP, LoanSphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools.
• Experience working with vendors and contractors in a property preservation setting.
• Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams.
• Strong attention to detail, ability to multitask, prioritize, and work independently under pressure to meet deadlines.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Vacation and Holiday Pay
• 401k Retirement Plan with dollar-for-dollar match (up to 5%) and immediate vesting
• Employee Stock Purchase Plan (based on eligibility)
• PTO/Paid Sick Leave

Pay

$23.37 - $31.15 hourly

Schedule

Remote