Default Loan Servicing Specialist-Bankruptcy-ServiceMac

ServiceMac is a new sub-servicing entity backed by leading practitioners of the mortgage servicing industry. Focused on providing superior technology, products, and services for the mortgage and real estate industries, ServiceMac delivers highly personalized service and support. Through continuous innovation and acquisition, our offerings span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

About the role

Service mortgage accounts to ensure all bankruptcy and related default activities follow all state and federal laws. Perform a variety of bankruptcy tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals, and objectives to improve timeline and attorney performance.

Responsibilities

• Service mortgage accounts to ensure all bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
• Conduct a complete review of files to ensure all bankruptcy time frames have been met
• Manage bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with bankruptcy
• Monitor activities by reviewing bankruptcy proceedings, records, and time frames, in addition to working all system/database activities throughout the bankruptcy process
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Audit accounts for expense compliance and ensure proper application to system of record
• Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
• Manage exception reporting used as key controls for minimizing risk

Requirements

• High School diploma or equivalent
• 3+ years of directly related experience
• Working knowledge of fundamental concepts, practices, and procedures of the department
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures

Preferred Qualifications

• GSE and Government experience
• System of Record experience
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet, and Microsoft Outlook

Candidates selected for employment will be required to successfully complete a background check, credit check, and drug screening as a condition of employment, where permitted by applicable law.

Pay

$23.37 - $31.15 hourly

Benefits

Based on eligibility, First American offers a comprehensive benefits package including:

• Medical, dental, and vision coverage
• 401k retirement plan
• PTO/paid sick leave
• Employee stock purchase plan

Schedule

Remote