Dedicated Sales Support Representative
About Us
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.
- Free therapy visits, mental health coaching and tools, and meditation resources to support emotional wellbeing
- Generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days
- Tuition Reimbursement and 401k with matching
- Monday through Friday work schedule
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
- Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing
- Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
- Minimize problem order situations by proactively following up on open orders and customer service issues for resolution
- Handle incoming calls and assist on calls as needed
- Prepare and follow up on orders to ensure accuracy and customer satisfaction
Requirements
- A strong drive to succeed
- Excellent communication skills
- Strong customer service skills
- Ability to multitask
- The desire to help others
Pay
USD $18.99/Hr. – $22.98/Hr.