Dedicated On-Site Account Manager

About the role

The Dedicated On-Site Account Manager serves as the primary point of contact and is responsible for managing the relationship with a key customer in El Paso, TX. This role will be responsible for supervising approximately 10-13 dedicated truck drivers.

Responsibilities

• Provides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service.
• Accurately update information into systems via computer.
• Ensures all orders are closed properly for billing; 214’s updated through EDI (Electronic Data Interchange) and customer websites when applicable.
• Reviews and finalizes customer updates through EDI regarding order cancellations and location updates.
• Ensures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend.
• Communicates in a clear and consistent manner with high integrity.
• Provides clear work instructions to drivers.
• Directs drivers and company resources in a manner that maximizes utilization of both.
• Key supporter for drivers supervised.
• Organizes and assigns productive drivers to the most efficient routes to ensure deadlines are met.
• Continuously monitors and directs the arrival and departure of loads and drivers.
• Assigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability.
• Maintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments.
• Understands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit).
• Collaborates with the pricing, sales, and account management teams.
• Works with customers directly to discuss accounts and may conduct in-person meetings if necessary.
• Audits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost.
• Continuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue.

Qualifications

• High School Diploma or equivalent required.
• Proficient with Microsoft Office suite.
• Experience in management, operations, and leadership.
• Extensive knowledge of supply chain network and operation.
• Excellent written and communications skills.
• Excellent organizational skills.

Job Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions

Only full-time employees are eligible.