Debt Resolution Specialist

About the Role

We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. If you have collection or sales experience, HighPoint Law Offices might have a career opportunity for you! This position will report directly to the Collections Manager. Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states and is based in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.

Responsibilities

• Handling outgoing and inbound calls from customers to resolve delinquent accounts.
• Assisting customers with time-sensitive matters and providing follow-up.
• Listening, negotiating, and providing solutions for consumers based upon their financial situation.
• Updating customer accounts with accurate information.
• Following all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (including the Fair Debt Collection Practices Act).
• Maintaining accounts assigned calling effort.
• Maintaining excellent records of customer interactions.
• Payment processing.

Requirements

• Excellent customer service skills.
• Excellent communication skills.
• The ability to work well in a fast-paced environment.
• Familiarity with computer programs including the Microsoft Office suite.
• Outstanding compliance and attention to detail.
• Competitive attitude.

Benefits

• 401(k).
• Competitive salary.
• Dental insurance.
• Health insurance.
• Paid time off.
• Great work environment.
• Career advancement opportunities.
• Continuous training.