Consumer Debt Resolution Specialist

We’re Fiserv, a global leader in Fintech and payments, moving money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers millions of times daily—quickly, reliably, and securely. From credit card swipes to mobile app payments and ATM withdrawals, we’re involved.

About the Role

As a Consumer Debt Resolution Specialist, you will collect delinquent consumer debt via telephone in a fast-paced call center environment. Using both manual and automated dialing systems, you will engage with customers regarding outstanding account balances, negotiate payment arrangements, and help customers find financial solutions.

Schedule

This position follows a Monday-Friday schedule with the following shifts:

• Three onsite shifts: 8:00 AM - 5:00 PM
• Two late shifts: 1:00 PM - 10:00 PM

After 90 days, employees become eligible for work-from-home privileges, with the two late shifts worked remotely.

Responsibilities

• Collect debts via telephone in a call center environment, using manual or automated dialing systems to contact customers regarding outstanding accounts.
• Ensure collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
• Establish rapport with customers to overcome objections and negotiate payment of debts.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Recover overdue payments on accounts.
• Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
• Address customer issues and complaints related to billing.
• Maintain thorough documentation of all discussions and actions.
• Work on special projects as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in collections, call center, or sales.
• Knowledge of applicable laws related to the debt collection industry.
• Proficiency with computer systems and database management.
• Strong work history with a proven record of job stability.

Preferred Qualifications

• Experience with the CUBS system.
• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in Microsoft Office.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas (e.g., F-1 OPT/CPT/STEM, H-1B, H-2, TN) or those requiring sponsorship now or in the future will not be considered.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time-off policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize peers’ efforts with redeemable points.
• Eight Employee Resource Groups to foster collaboration.
• Professional growth opportunities through training, development, and internal mobility.
• Retirement planning and discounted shares via the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance available from day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.