Debt Collector Specialist

MBA Consult US LLC is a trusted consulting and financial services firm based in Mount Pleasant, SC, committed to delivering results-driven solutions for our clients. Our team is built on integrity, professionalism, and a passion for excellence that keeps our clients coming back. We foster a supportive and collaborative work environment where employees are empowered to grow and succeed.

About the role

We are looking for a driven and detail-oriented Debt Collector Specialist to join our team. This is an exciting opportunity to play a key role in our financial operations by helping recover outstanding balances while maintaining positive client relationships. If you thrive in a fast-paced environment and have a knack for negotiation, we want to hear from you!

Responsibilities

• Contact debtors via phone, email, and written correspondence to collect outstanding balances
• Negotiate payment plans and settlements in accordance with company policies and applicable regulations
• Maintain accurate and up-to-date records of all collection activity and debtor communications
• Review and analyze delinquent accounts to prioritize collection efforts
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws
• Collaborate with internal teams to resolve billing disputes and account discrepancies
• Meet or exceed monthly collection targets and performance metrics

Requirements

• Availability to work Wednesday–Sunday, 12:00 PM–8:00 PM Eastern Time (ET), is required
• Prior experience in debt collection, accounts receivable, or a related financial role preferred
• Strong knowledge of FDCPA regulations and debt collection compliance standards
• Excellent verbal and written communication and negotiation skills
• Experience with collection software, CRM systems, and Microsoft Office Suite - advantage
• Ability to handle difficult conversations with professionalism and empathy
• Strong organizational skills with high attention to detail
• High school diploma or equivalent required; associate's or bachelor's degree a plus

Schedule

Wednesday – Sunday, 12:00 PM – 8:00 PM Eastern Time (ET). This is a fixed, non-traditional schedule (weekday afternoons/evenings plus weekends).

Benefits

• Employee discounts
• Health insurance
• Paid time off

This is a remote position.