Debt Collections Specialist

Position Overview

Our Debt Collections Specialists manage overdue accounts and recover outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans, and maintain accurate records of all interactions while ensuring compliance with relevant laws and regulations.

What You'll Do

• Make and receive calls to discuss past-due accounts with customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Maintain professionalism and adhere to all federal, state, and Company regulations, including FDCPA

What You Bring

• Strong communication and active-listening skills
• Ability to stay composed, confident, and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required

Why You'll Love Working Here

• Uncapped earning potential with competitive hourly pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental, and vision insurance (with HSA option)
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Company-paid short term and long term disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance, and ethical practices