Loan Collections Specialist

Job Summary

We are seeking a Loan Collections Specialist to join our dynamic team. This role involves managing diverse loan portfolios, including consumer solar loans, commercial, residential, and SBA-guaranteed accounts. The position is remote and requires adherence to internal policies and external regulations.

Responsibilities

• Adhere to internal policies and external regulations, including FDCPA, ECOA, and SBA servicing guidelines.
• Maintain diligent documentation of borrower interactions.
• Participate in periodic audits and reviews to validate compliance and performance.
• Pursue collection efforts timely and strategically.
• Achieve optimal recovery rates for delinquent accounts.
• Negotiate payment arrangements and document all communications and outcomes in the loan servicing system.
• Work with legal and credit teams to prepare accounts for litigation, charge off, or SBA guaranty purchase.
• Monitor trends and recurring issues and recommend process improvements where needed.
• Educate borrowers on loan terms and consequences of non-payment.
• Encourage resolution and reduce repeat delinquencies while upholding the Bank’s values and customer service standards.
• Initiate borrower contact within 5 days of delinquency for consumer solar loans.
• Issue demand letters and follow-up actions within 48 hours of status change for commercial and residential loans.
• Adopt a commitment to environmental, social, economic, and racial justice.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Requirements

• Strong familiarity with FDCPA, ECOA, and SBA servicing guidelines.
• 3+ years of progressive experience handling Commercial and/or SBA portfolios preferred.
• Bilingual (English/Spanish) preferred.

Qualifications

• Experience in a high-volume environment, taking charge of tasks and delivering consistent results.
• Excellent time management and organizational skills, able to stay focused under pressure.
• Effective communication skills, both verbal and written, with a focus on thorough documentation.
• Understanding of banking and collections processes, with a commitment to continuous improvement and regulatory compliance.
• Ability to learn new tools quickly and embrace technological advancements.
• Proven ability to work collaboratively and positively contribute to a team environment.

Benefits

• Comprehensive benefits package including health coverage, 401(k) with 6% employer match, employee stock options, and more.
• Generous paid time off, including vacation and sick leave.
• Protection and peace of mind with life insurance, disability insurance, and employee assistance programs.

Pay and Schedule

• Base salary with potential for annual bonus, incentives, and equity.
• Remote role within the United States, with occasional travel for company events.

Qualifications

• Strong familiarity with FDCPA, ECOA, and SBA servicing guidelines.
• 3+ years of progressive experience handling Commercial and/or SBA portfolios preferred.
• Bilingual (English/Spanish) preferred.

Skills

• Familiarity with FDCPA, ECOA, and SBA servicing guidelines.
• Experience in a high-volume environment, taking charge of tasks and delivering consistent results.
• Excellent time management and organizational skills, able to stay focused under pressure.
• Effective communication skills, both verbal and written, with a focus on thorough documentation.
• Understanding of banking and collections processes, with a commitment to continuous improvement and regulatory compliance.
• Ability to learn new tools quickly and embrace technological advancements.
• Proven ability to work collaboratively and positively contribute to a team environment.

Benefits

• Comprehensive benefits package including health coverage, 401(k) with 6% employer match, employee stock options, and more.
• Generous paid time off, including vacation and sick leave.
• Protection and peace of mind with life insurance, disability insurance, and employee assistance programs.

Pay and Schedule

• Base salary with potential for annual bonus, incentives, and equity.
• Remote role within the United States, with occasional travel for company events.

Application Instructions

Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team.

Hiring Process

• Cognitive and personality assessments
• An application form spanning your full education and work history
• 3 conversation stages with key team members
• Credit and background checks conducted before the final interview
• Final Step: Connect us with former mentors and managers of our choice for reference chats.

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.