Debt Collections Specialist

About the Role

Join Credit Control, LLC, an award-winning team, as a Debt Collection Specialist in Tampa, FL. For the past 7 consecutive years, we’ve been recognized as a top winner in the Best Places to Work in Collections Recognition Program. We value our employees and offer exceptional earning potential, career growth, and industry-leading benefits. As a Debt Collection Specialist, you’ll help consumers resolve outstanding debts while building valuable negotiation, communication, and customer service skills.

Responsibilities

• Communicate with consumers regarding account resolutions
• Negotiate payment arrangements and solutions
• Maintain compliance with company policies and industry regulations
• Provide exceptional customer service during every interaction
• Meet performance goals and maximize bonus opportunities
• Document account activity accurately and efficiently
• Utilize negotiation and communication skills to achieve successful outcomes

Qualifications

• Strong verbal and written communication skills
• Excellent negotiation and customer service abilities
• Basic typing and computer skills
• High School Diploma or equivalent
• Ability to pass a background check
• Positive attitude and strong work ethic
• Dependable attendance

Preferred Qualifications

• 2+ years of debt collection experience
• 2+ years of call center, sales, or telemarketing experience
• Knowledge of FDCPA and debt collection regulations

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k) with Company Matching
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Annual Retention Bonus Awards
• Employee Referral Program
• Paid Training

Pay

$35,000 - $77,000 annually (Base Pay + Monthly Bonuses)

• Monthly Bonus Potential: Up to $3,000
• Shift Differential: Additional $1/hour for the 11 AM - 8 PM shift
• Bilingual Pay: Additional $1/hour for Spanish-speaking agents

Schedule

• Monday through Friday
• Day Shift: 9 AM – 6 PM
• Evening Shift: 11:00 AM - 8:00 PM (+$1/hour differential)
• Overtime opportunities available
• One half day Saturday per month required

Location: 9929 Race Track Rd., Tampa, FL 33626