Debt Collector - Calabases

Position Summary

Responsibilities

• Duty: Debt Recovery
• Action: Contact and negotiate with consumers about their outstanding debts.
• Action: Adhere to company policies and procedures.
• Duty: Record Keeping
• Action: Maintain accurate and up-to-date records of all communications and transactions with consumers.
• Duty: Communication
• Action: Use various channels, including phone calls, emails, and digital platforms, to reach out to consumers and discuss payment options.
• Duty: Financial Analysis
• Action: Investigate and analyze consumers' financial situations to determine the best approach for debt recovery.
• Duty: Payment Plans
• Action: Advise and assist consumers in developing suitable payment plans based on their financial capabilities.
• Duty: Follow-Up
• Action: Monitor and follow up on payment arrangements to ensure compliance with agreed-upon terms.
• Duty: Issue Resolution
• Action: Resolve consumer inquiries and disputes regarding their debts promptly and professionally, providing necessary documentation and explanations.
• Duty: Collaboration
• Action: Work with internal departments, such as legal and credit, to obtain relevant information and support for debt recovery.
• Duty: Regulatory Compliance
• Action: Stay updated on industry regulations, legal requirements, and best practices related to debt collection.
• Duty: Target Achievement
• Action: Meet individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.

Requirements

• Education: High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is preferred.
• Experience: Proven experience in debt collection, preferably in a financial services or collections agency environment.
• Skills: Computer literate with a strong command of both spoken and written English.

Target Achievement

• Action: Meet individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.

Typical Working Conditions

• Environment: Typical office environment with frequent sitting, standing, and walking.
• Equipment: Routinely uses standard office equipment, including computers, phones, and other devices.

Benefits

• Location: Located in Costa Rica
• Compensation: Commission
• Healthcare Support: Comprehensive healthcare support
• Paid Time Off: Flexible PTO