Debt Collector

Key Responsibilities

• Communicate with customers via inbound/outbound phone calls.
• Manage assigned accounts and plan course of action to recover outstanding debts.
• Update account status and database regularly.
• Validate customer information including addresses, contact information, and right party authentication steps.
• Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.
• Adhere to FDCPA, state and federal laws and regulations.
• Comply with policies and procedures as required.
• Locate customers using skip trace sites, internet, and credit bureau!
• Work from multiple servicing platforms to investigate and resolve discrepancies.
• Communicate effectively with internal and external partners.
• Comply with requirements when legal action is unavoidable.

Requirements

• Minimum 2 years collections experience.
• Computer/Technical knowledge to change, add, or delete information in servicing platform.
• Able to solve problems quickly and efficiently in the best interest of the company and customer.
• FDCPA Regulations.
• Critical thinking skills.
• Basic understanding of consumer agreement documents.
• Able to type a minimum of 30 words per minute free of grammatical errors.
• Proficient in Microsoft Word, Excel, PowerPoint and email.
• Strong math skills.
• Partner well with teammates and other departments.
• Able to work unsupervised after the initial training phase.
• Bilingual in Spanish is a plus.

Desirable Skills

• Good attendance.
• Able to adapt to changes.
• Customer Service.
• Problem Solving.

Benefits

Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

Equal Opportunity Employer

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.