Debt Collector
Blitt & Gaines Law Offices · Urbandale, IA · 24 mo ago
On-siteAccountingFull-time
Essential Duties
- Manage a high volume of inbound and outbound calls in a fast-paced collections environment
- Maintain and update assigned accounts within the collections system daily
- Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
- Negotiate payment arrangements and settlements in accordance with company and client guidelines
- Accurately update customer account information and notes
- Verify and confirm customer account details and banking information
- Process secure payments and update payment methods as needed
- Investigate and resolve discrepancies on accounts
- Communicate professionally with consumers, attorneys, and third-party representatives
- Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
- Assist the team with projects and other departmental tasks assigned
Performance Expectations
- Productivity metrics
- Compliance with regulatory and internal standards
- Attendance and punctuality
What We Offer
- Competitive base pay
- Monthly performance-based bonus opportunities
- Paid Time Off (PTO) and Paid Holidays
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, Short-Term Disability
- 401(k) retirement plan
- Profit sharing
- Professional Growth and Advancement Opportunities