Dealership Software Specialist

About the role

The Dealership Software Specialist’s primary responsibilities are to assist clients in diagnosing and resolving software problems, troubleshoot issues as they occur, oversee CRM systems and assets, and provide training and support as needed. Ideal candidates have strong communication and organizational skills, are dynamic problem-solvers, and can work efficiently on multiple issues.

Responsibilities

• Resolve support requests from employees.
• Timely and accurate User Administration.
• Log all service requests and update tickets as necessary.
• Gather and analyze data to diagnose problems within CRMs and other managed software.
• Communicate between Ken Garff users and 3rd party support staff.
• Assist with Conversion and Acquisition set ups.
• Perform regular CRM data integrity hygiene processes.
• Train and support as needed.
• Travel to dealerships as needed.

Requirements

• High level knowledge of CRM programs (Tekion, DealerSocket) and related software (Cox Automotive, RouteOne, ManageEngine, AutoiPacket, etc.).
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Multitasking skills to work effectively on multiple support items simultaneously.
• Observational skills to recognize warning signs that indicate potential problems.
• Customer service skills to interact professionally and positively with employees and coworkers.

Physical Requirements

• Sitting, standing and walking.
• Ability to lift and/or move up to 30 pounds.
• Reaching overhead, reaching at or below shoulder level.
• Keyboarding.
• Driving.
• Speaking, hearing, and vision requirements.

Schedule

Monday - Friday 9:00am - 5:00pm. Non-remote; with some after-hour and weekends, as needed.

Pay

Salary range: $50,000 - $55,000 (depending on experience).