Dealership IT Specialist

About the role

Trust Automotive Group is now seeking a motivated and tech-savvy IT Specialist to support the daily technology operations of our growing Multi-Dealership Group environment. Whether you're an experienced IT professional or a recent graduate of an IT technical training program, this is an excellent opportunity to build your career in a fast-paced environment where technology plays a critical role in supporting our sales, service, and administrative teams. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success. When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:

Responsibilities

• Provide first-level and second-level technical support to dealership employees for hardware, software, network, and system-related issues.
• Respond to help desk tickets, phone calls, emails, and in-person support requests in a timely and professional manner.
• Troubleshoot and resolve computer hardware, software, connectivity, and peripheral equipment issues.
• Assist users with password resets, account access, permissions, and system navigation.
• Install, configure, deploy, and maintain desktop computers, laptops, mobile devices, printers, scanners, and other technology equipment.
• Perform software installations, upgrades, patches, and system updates.
• Configure and maintain user workstations according to company standards.
• Coordinate equipment replacements and technology refresh projects.
• Assist with the maintenance and troubleshooting of local area networks (LAN), wireless networks, VPN connections, and internet connectivity.
• Monitor network performance and identify potential issues before they impact operations.
• Support network hardware including switches, routers, access points, and related infrastructure.
• Support dealership software applications, including Dealer Management Systems (DMS), CRM platforms, Microsoft Office applications, and other business software.
• Assist users with system access, functionality, and troubleshooting.
• Work with third-party vendors and software providers to resolve technical issues.
• Follow company cybersecurity policies and best practices.
• Assist with maintaining system security, antivirus protection, and endpoint management.
• Support data backup and recovery processes.
• Report security concerns and potential vulnerabilities to management.
• Maintain accurate inventory records of all IT hardware, software licenses, and technology assets.
• Track equipment deployment, transfers, repairs, and disposals.
• Coordinate ordering and receiving IT supplies and equipment.
• Assist with technology implementation projects, upgrades, and dealership acquisitions.
• Participate in system testing, documentation, and user training.
• Collaborate with the IT Director and vendors to resolve complex technical issues.
• Maintain organized records of support activities and system configurations.
• Travel between dealership locations as needed to provide onsite support.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent, required; or Associate degree in Information Technology, Computer Science, or related field, preferred.
• Technical training, certification, or coursework in Information Technology, Computer Science, Networking, or a related field; or equivalent work experience.
• Basic understanding of computer hardware, software, and networking concepts (A PLUS!).
• Ability to work independently and manage multiple priorities.
• Strong customer service and communication skills.
• Experience supporting users in a multi-location business environment.
• Experience with automotive dealership systems (A Plus, but not necessary).
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications (A Plus!).
• Authorization to work in the United States.
• Strong attention to detail and organizational skills.
• Previous automotive dealership experience.
• Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, and valid CA driver's license.

Benefits

• Competitive Wages
• Paid Vacation and Sick
• Paid Basic Life & AD&D Insurance
• 401K & Match