Dealer Support Associate

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. We strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

About the role

This position is responsible for managing dealer and internal inquiries received via inbound phone calls and email requests. As a front line to our Genesis, Hyundai, and Kia dealers, the Dealer Support Associate will provide best-in-class service by thoroughly researching requests and delivering one-touch resolutions in accordance with HCA’s policies and procedures. The associate will operate with a high level of autonomy, supporting Consumer Credit, Collections, Servicing, Remarketing, Tax, and Compliance to drive organizational growth, agility, and improvement. This role requires ongoing development of knowledge, skills, and abilities to support operations division initiatives and cross-divisional collaboration to ensure a seamless customer experience.

Responsibilities

• Handle inbound calls and email requests to educate HCA Dealers, HCA Sales team, and other internal departments regarding Pre-Funding, Post-Funding, and HCA’s consumer portfolio.
• Document and update all applicable, approved systems.
• Make outbound calls to HCA Dealers, Sales team, internal departments, and external parties as needed.
• Review, request, or create documents required for customers.
• Ensure conformance to HCA policies, established guidelines, and all State and Federal Regulations.
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual and team performance.
• Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
• Perform other duties as assigned.

Requirements

• At least 3 years’ experience in Consumer Finance preferred.
• At least 5 years' experience in a Customer Service Call Center preferred.
• Experience in a fast-paced, agile environment.
• High school diploma or general degree (GED); college degree preferred.
• Exceptional people skills, communication skills, and an ethical mindset.
• Strong aptitude for numbers and calculations with high attention to detail and accuracy.
• Excellent customer service, active listening, problem-solving, and de-escalation skills.
• Ability to multitask with little supervision in a fast-paced, team environment.
• Broad knowledge of company product offerings preferred.
• Ability to manage high-volume incoming calls.
• Ability to provide peer feedback.
• Computer/technical skills.
• Ability to work under pressure.
• Ability to effectively build and maintain relationships.

Work Environment

Employees in this role are subject to extended periods of sitting, standing, and walking, with vision to monitor and moderate noise levels. Work is performed in an office environment. Overtime is required from time to time.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options.
• Annual employer HSA contribution.
• 401(k) matching and immediate vesting.
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
  • Associate / Sr. Associate: $350
  • Manager / Sr. Manager: $600
  • Director: $800
  • Executive Director: $900
  • VP or Above: $1,000
• 100% employer-paid life and disability insurance.
• No-cost health and wellbeing programs, including a gym benefit.
• Six weeks of paid parental leave.
• Paid Volunteer Time Off, plus a company donation to a charity of your choice.

Pay

Minimum Salary: $47,600.00
Maximum Salary: $71,400.00

Schedule

Full-time, non-exempt. This position is based in Plano, Texas.