Dealer Services Licensing Specialist

About the role

The Dealer Services Licensing Specialist handles the entire licensing and insurance process for our Dealers, ensuring all licensing and insurance is active and up to date. The role ensures Dealers meet our company standards of quality and competency by reviewing Dealer applications, fielding calls regarding license requirements, and making recommendations to Management.

Pay

USD $20.00 – $22.00 per hour.

Responsibilities

• Accurately enter new and existing dealers’ information and upload supporting documentation in all operating system(s); verify notes are properly documented per company policy.
• Coordinate with staff and managers to help resolve customer verification/document issues by contacting dealers for any missing items: stipulations, signed documents, liability insurance, required state licensing, etc.
• Utilize State Licensing Boards’ websites to locate and verify lead and dealers’ business, finance, and/or contractor’s licenses.
• Handle dealer and internal staff communication for all state licensing questions and requests.
• Review state finance, contractor, business applications and payment confirmation pages for new licenses and monitor existing licenses to ensure that requirements are being met.
• Communicate with federal, state, and local agencies, businesses, and other organizations to confirm that all parties are in compliance with rules and regulations.
• Monitor and track license status changes, coordinate with other departments to guarantee all licensing requirements are being met, and conduct research to determine whether a dealer is in need of any licensing/insurance to be compliant.
• Process, maintain, and communicate with dealers regarding liability insurance policies to ensure compliance with company policies, maintaining communication as required.
• Other duties as assigned by management.

Qualifications

• Associate’s degree in business, finance, communication, marketing, or related field; 1 year of experience in marketing or sales OR 2 years marketing or sales experience.
• Knowledge of word processing software, spreadsheet software, development software, and design software.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to come to work promptly and regularly; take direction and work well with others; work under the stress of deadlines; concentrate and perform accurately; react to change productively.

Benefits

• Day-one health benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts)
• 401(k) with company match enrollment on day one
• Paid, sick, and volunteer time off
• Paid parental leave options
• Employer-paid life and disability insurance
• Wellbeing on Demand program
• Flexible work environment with a casual dress code

Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment.

Work environment

Office environment with significant time spent sitting, typing, and talking on the telephone.

Remote work

Remote employees must reside in one of the following states:

• AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI