Dealer Relations Manager

About the role

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode with a fast-paced culture. Our highly engaged teams feel passionately about both our product and our people. This passion motivates and challenges our teams to be best-in-class. Our cultural values of “Drive” and “Help” inspire a passion for success while collaborating to win.

automotiveMastermind puts dealers in the driver’s seat with Market EyeQ, an automated sales and marketing platform that empowers dealers to close more deals by predicting future buyers and consistently marketing to them. Generate success in loyalty, service, and conquest portfolios through predictive analytics, proactive marketing, and dedicated consultative services.

Responsibilities

• Build high-level relationships throughout the dealership, demonstrating a clear understanding of dealer partners' goals, pain points, markets, competitors, and automotive business trends.
• Provide the highest level of customer service through coaching, training, and consultation with a sense of urgency and strategic approach.
• Manage day-to-day dealer relationships and champion the adoption and ongoing use of the company’s product in dealerships.
• Execute launch planning, manage product implementation, and deliver initial and ongoing training through regular monthly performance visits.
• Serve as the first point of contact for dealership issues and follow up on escalated matters.
• Bring best-practice knowledge of the product into the client organization to support the company’s value proposition.
• Ensure product changes, new features, and releases are communicated and implemented in a timely manner.
• Cover a geographical area as part of a larger team reporting to a Director of Dealer Relations.
• Responsible for the retention of 20+ accounts.

Requirements

• Bachelor’s degree in Business, Management, Marketing, or a related field.
• 3-5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail environment.
• Significant experience working with CRM tools and comfort with technology.
• Ability to think quickly, handle ambiguity, and adapt to changing situations.
• Strong oral and written communication skills, with demonstrated business and financial acumen.
• Proven ability to establish rapport and develop meaningful client relationships.
• Effective negotiation skills, finding win-win solutions to problems.
• Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way.
• Ability to work independently, schedule and prioritize tasks, and perform as part of a larger team.
• Regularly assess your own performance and adapt work to achieve better results.
• Belief in the company’s mission and a vested interest in its success.
• 80%-100% travel within the region and nationally as needed.
• Local to the Chicago market with practical experience and strong working knowledge of how an automotive dealership operates day-to-day.

Ideal Candidate

You possess an in-depth understanding of our software platform functionality, related services, and an overview of technical functionality. You leverage this knowledge to strategically implement processes and collaborate with executive management, floor management, and other dealership departments on appropriate usage.

You continually strive to meet or exceed expectations in servicing partners and proactively contribute to the team and dealerships.