Dealer Relations Manager

About the role

Mobility Global’s mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. The company shapes the next generation of automotive intelligence through innovation, AI, and industry‑leading data. Founded in 2012, automotiveMastermind—a part of Mobility Global—is the automotive industry’s trusted data and technology provider. It drives greater salesperson efficiency through Actionable Intelligence and personalized experiences, using behavioral predictive analytics, targeted marketing outreach, and expert consulting to empower dealers and OEMs to blend data and intelligence with personalized insights.

Responsibilities

• Possess superior communication skills to build high‑level relationships throughout the entire dealership.
• Demonstrate a clear, comprehensive understanding of dealer partners’ goals, pain points, markets, competitors, and automotive business trends.
• Be highly organized, task‑ and detail‑oriented, articulate, flexible, self‑motivated, and capable of working well under pressure.
• Drive to provide the highest level of unwavering customer service through coaching, training, and consultation.
• Apply professional experience that instills a sense of urgency without compromising a strategic approach to achieve success for dealer partners.
• Have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day‑to‑day.
• Travel as needed within and outside the defined territory.
• Continually strive to meet or exceed expectations in all aspects of the role, from servicing partners to proactively contributing and collaborating with the team and dealerships.
• Possess an in‑depth understanding of the software platform functionality, related services, and an overview of the technical functionality.
• Leverage that knowledge to strategically implement processes and work with executive management, floor management, and other dealership departments on appropriate usage.
• Responsible for day‑to‑day dealer relationship management and champion the adoption and ongoing use of the company product in dealerships.
• Execute launch planning, manage product implementation, and deliver initial and ongoing training to meet dealers’ needs through regular monthly performance visits (and the same for the regional team).
• Serve as the first point of contact for handling dealership issues and follow up on escalated cases.
• Bring best‑practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
• Ensure that product changes, new features, and releases are communicated and implemented in a timely manner to accounts.
• Work as part of a larger team reporting to a Director of Dealer Relations, covering a defined geographical area.
• Responsible for the retention of 20+ accounts.

Requirements

• Ideal location: Philadelphia, PA.
• Bachelor’s degree in Business, Management, Marketing, or a related field.
• 3‑5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail environment.
• Significant experience working with CRM tools and comfort with technology.
• Ability to think quickly on your feet and handle ambiguity.