Dealer Performance Metrics Manager
Stellantis · Auburn Hills, MI · 1 mo ago
Quality AssuranceFull-time
Basic Qualifications
- Bachelor's degree
- 7+ years of relevant related experience
- Interface with all stakeholders and levels of the organization as required to communicate Customer Experience objectives and manage projects to completion
- Business Center Tracking and Ranking Performance Area Manager
- Training initiatives
- CX Daily Support
- Expertise in CX data
- Support Dealership and internal communications
- Lead coordination, communication, and execution in assigned Business Centers
- Support Sales/Aftersales annual departmental goals and objectives
- Support the development and implementation of annual certification plans
- Support the tracking and analysis of training activities through the development of reporting and certification dashboards
- Attend all required / ongoing CX meetings
Benefits
- Comprehensive Health & Well-being Coverage
- Family Building Benefit
- Generous Paid Time Off
- Competitive Retirement Savings Plans
- Income Protection & Insurance Options
- Company Vehicle Lease Program
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community