Dealer Performance Manager

Job Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned AutoNation dealership locations.
• Conduct regular on-site visits to build relationships with General Managers and department leaders.
• Foster a collaborative partnership culture, ensuring dealerships feel engaged in the transformation process rather than subject to mandates.
• Represent the AN USA Transformation Project with professionalism, clarity, and credibility at all times.
• Champion the rollout of new technologies and business processes, including digital retail platforms, AI-assisted customer engagement tools, and workflow systems.
• Deliver hands-on and facilitated training sessions for dealership staff across Sales, Service, Customer Financial Services (CFS), and Operations Center functions.
• Ensure dealership teams can confidently navigate and utilize new platforms, with a focus on sustainable day-to-day adoption.
• Translate complex technology features and processes into practical, real-world applications for end users.
• Serve as the escalation point for dealership questions, concerns, and feedback, partnering with internal product and support teams as needed.
• Conduct structured operational assessments across Sales, Service, and BDC functions aligned with transformation goals and objectives.
• Deliver data-driven recommendations to dealership management teams with confidence, professionalism, and diplomacy.
• Identify gaps in process execution, technology utilization, and customer experience that impact key performance indicators (KPIs).
• Develop and present customized action plans with measurable goals, timelines, and accountability measures.
• Track and report dealership performance metrics, initiative adoption rates, and project milestone progress.
• Ensure dealerships receive current, accurate, and complete information regarding active transformation initiatives and upcoming changes.
• Communicate program updates, new rollouts, and implementation timelines in a clear and professional manner.
• Gather field-level feedback and relay actionable insights to project stakeholders, product teams, and operational leaders.
• Participate in project team meetings, status reviews, stakeholder updates, and executive reporting.
• Partner closely with the Retail Operations Development Manager (RODM) and Operational Leaders to support successful initiative execution.

Qualifications

• Five (5) or more years of experience working in or directly supporting automotive dealerships (OEM, dealer group, vendor partner, or retail dealership environment).
• Demonstrated understanding of dealership operations, including Sales, F&I, Service, Parts, and BDC functions.
• Experience managing client, dealer, or stakeholder relationships in a field-facing capacity.
• Proven ability to deliver performance feedback, operational recommendations, and strategic guidance to senior leadership.
• Experience supporting technology implementations, training initiatives, or process improvement programs.

Required Skills & Competencies

• Strong knowledge of the automotive technology ecosystem, including digital retail tools, CRM platforms, and AI-assisted communication solutions.
• Excellent verbal and written communication skills with the ability to tailor messaging for executives, managers, and frontline associates.
• Confident and solutions-oriented facilitator capable of delivering constructive feedback and driving accountability.
• Strong organizational skills with the ability to manage multiple dealership relationships and concurrent project initiatives.
• Analytical mindset with the ability to interpret dealership performance data and convert findings into actionable business recommendations.

Physical Requirements

• This is a field-based role requiring significant travel to AutoNation dealerships, Corporate Office locations, and Operations Center facilities.
• Associates in this role should expect up to 70% travel, including overnight stays and multi-day site visits.
• A hybrid work environment, with primary work locations consisting of dealership sites, Operations Centers, and Corporate Office locations.
• Frequent walking, standing, and movement throughout dealership and operational environments.
• A valid driver's license and the ability to operate a motor vehicle.