Dealer Analyst

About the role

We are seeking a Dealer Analyst to support dealership parts managers via phone and email, handling inquiries related to Honda, Acura, PSP, Power Equipment, and Marine dealerships. The role requires working in an office environment with occasional travel and overtime as needed. Ideal candidates align with our innovation-driven, future-focused values and possess a strong work ethic to support our mission of delivering “the joy and freedom of mobility” while promoting environmental sustainability.

Responsibilities

• Researching and resolving parts-related issues
• Processing claims accurately
• Providing timely dealer feedback
• Ensuring compliance with Parts System Guide (PSG) policies
• Parts ordering
• Order status management
• Returns and credits
• Monitoring mailboxes
• Investigating disputes
• Handling warranty claims
• Supporting dealer communications on quality and technical issues

Qualifications

• High school diploma or equivalent (associate’s degree preferred)
• 3-5 years of related experience

Skills

• Customer service proficiency
• Problem‑solving
• Communication
• Process adherence
• Ability to handle moderate caseloads
• Independent work
• Technical understanding
• Documentation accuracy
• Verifying parts quality
• Evaluating technical issues
• Supporting credit approvals
• Collaborating across departments