Dealer Analyst
American Honda Motor Company, Inc. · Troy, OH · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role? The posting includes a description about Honda vision, then Job Purpose, Key Accountabilities, Qualifications, Experience, And Skills, Job Dimensions, Working Conditions, What differentiates Honda and make us an employer of choice? (Total Rewards etc). Also includes "Additional Offerings". We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we must only include sections when posting has real, specific content. The posting includes many sections: Job Purpose (could be About the role), Key Accountabilities (Responsibilities), Qualifications, Experience, And Skills (Qualifications/Skills), Job Dimensions (maybe Responsibilities?), Working Conditions (maybe Schedule?), Total Rewards (Benefits, Pay). Also Additional Offerings (maybe Benefits). We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO etc. Also remove duplicated lines.
We need to preserve all substantive information. So we need to extract content and place under appropriate headings.
Let's parse:
Intro paragraph: "What Makes a Honda, Is Who Makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!"
That's about the company and role; could be About the role.
Job Purpose: "The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM’s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies."
That's responsibilities.
Key Accountabilities: list of bullet-like sentences separated by semicolons. We need to convert to
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we must only include sections when posting has real, specific content. The posting includes many sections: Job Purpose (could be About the role), Key Accountabilities (Responsibilities), Qualifications, Experience, And Skills (Qualifications/Skills), Job Dimensions (maybe Responsibilities?), Working Conditions (maybe Schedule?), Total Rewards (Benefits, Pay). Also Additional Offerings (maybe Benefits). We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO etc. Also remove duplicated lines.
We need to preserve all substantive information. So we need to extract content and place under appropriate headings.
Let's parse:
Intro paragraph: "What Makes a Honda, Is Who Makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!"
That's about the company and role; could be About the role.
Job Purpose: "The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM’s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies."
That's responsibilities.
Key Accountabilities: list of bullet-like sentences separated by semicolons. We need to convert to - . Let's extract each item:
- Parts Ordering (availability, pricing, color code, etc.)
- Order Status & Maintenance
- Parts Returns Requirements
- Missing Dealer Credits
- Core Return & Credits
- Daily monitoring of the 9 PC OAR mailboxes and take necessary action
- Processing Manual OAR Claims
- Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
- Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage.
- Identification and resolution of publication and parts error.
- Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator Warranty Claim Errors Resolution; Campaign Parts Recall Dealer Inquiries
- Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks.
We need to split properly; each bullet maybe separate.
Qualifications, Experience, And Skills: includes Minimum Educational Qualifications, Minimum Experience, Other Job-Specific Skills.
Let's extract:
Minimum Educational Qualifications: High school diploma or equivalent; Associates degree preferred
Minimum Experience: 3-5 years related experience; Proficiency with customer service tools; Moderate problem-solving skills; Communication and documentation skills; Ability to handle moderate caseloads
Other Job-Specific Skills: Problem-solving; Communication; Process compliance; Independent work
Job Dimensions: list:
- Dealer Debit and Credit Approvals; Carrier Damage Claim Submission to Transportation Decisions
- Expected Through stock checks verify Parts quality or damage free condition in AHM inventory against Dealer Claims.
- Determine if Parts technical issue requires a tech memo or is just a one-time situation.
- Determine if documents support/prove the return of a part, so credit is given to the dealer.
- Determine when to reach out to other departments for information that support a unique question or situation.
- Credit / Debit authorization for dealers under $1000
Working Conditions: "This position will require the candidate to work in an Office environment. Overtime will be on as needed basis as required by the workload. Travel as necessary."
What differentiates Honda and make us an employer of choice? Total Rewards: list:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
- Career Growth Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
- Additional Offerings: Tuition Assistance & Student Loan Repayment; Lifestyle Account; Childcare Reimbursement Account; Elder Care Support; Wellbeing Program; Community Service and Engagement Programs; Product Programs
We need to output sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide mapping:
- About the role: intro paragraph + Job Purpose? Could combine.
- Responsibilities: Key Accountabilities + Job Dimensions? Possibly.
- Requirements: maybe Minimum Educational Qualifications + Minimum Experience? Could be Requirements.
- Qualifications: maybe Other Job-Specific Skills? But we already have Qualifications heading; we need both Qualifications and Skills separate? The instruction says use headings for those specific names. We can have both Qualifications and Skills sections if content exists.
- Benefits: Total Rewards (benefit plans, PTO, disability, 401k, relocation assistance, etc.)
- Pay: Competitive Base Salary, Paid Overtime, Regional Bonus.
- Schedule: Working Conditions (office environment, overtime as needed, travel as necessary) maybe also schedule info.
- Requirements: maybe Minimum Educational Qualifications + Minimum Experience.
We must not create sections with filler like "commensurate with experience". We have real content.
Let's craft HTML:
About the role
... intro + Job Purpose ...
Responsibilities
- ... list of Key Accountabilities and Job Dimensions ...
Requirements
Minimum Educational Qualifications: High school diploma or equivalent; Associates degree preferred.
Minimum Experience: 3-5 years related experience; Proficiency with customer service tools; Moderate problem-solving skills; Communication and documentation skills; Ability to handle moderate caseloads.
Qualifications
Other Job-Specific Skills: Problem-solving; Communication; Process compliance; Independent work.
Skills
Maybe we could combine Qualifications and Skills? But we already used Qualifications for Other Job-Specific Skills. Could we put Skills as same? Might be redundant. Perhaps we can put Skills under Qualifications? But we need separate headings only if content. We could put Skills as same as Qualifications? Might be considered filler. Better to merge: we could have Qualifications include both educational/experience and skills, and omit Skills heading. But the instruction says we can use those headings; we don't have to use all. So we can omit Skills if not distinct.
Thus we have About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule.
Now Benefits: list of benefit items.
Pay: Competitive Base Salary, Paid Overtime, Regional Bonus.
Schedule: Working Conditions.
Let's extract Benefits content:
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
- Career Growth Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
- Additional Offerings: Tuition Assistance & Student Loan Repayment; Lifestyle Account; Childcare Reimbursement Account; Elder Care Support; Wellbeing Program; Community Service and Engagement Programs; Product Programs
We could group as Benefits.
Pay:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
Schedule:
- This position will require the candidate to work in an Office environment.
- Overtime will be on as needed basis as required by the workload.
- Travel as necessary.
Now we need to ensure we preserve all substantive information. Also we need to remove boilerplate like EEO statement at end. Remove duplicated lines.
Now produce HTML fragment.
Let's craft:
About the role
What Makes a Honda, Is Who Makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM’s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies.
Responsibilities
- Parts Ordering (availability, pricing, color code, etc.)
- Order Status & Maintenance
- Parts Returns Requirements
- Missing Dealer Credits
- Core Return & Credits
- Daily monitoring of the 9 PC OAR mailboxes and take necessary action
- Processing Manual OAR Claims
- Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
- Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage.
- Identification and resolution of publication and parts error.
- Dealer communication
About the role
... intro + Job Purpose ...
Responsibilities
- ... list of Key Accountabilities and Job Dimensions ...
Requirements
Minimum Educational Qualifications: High school diploma or equivalent; Associates degree preferred.
Minimum Experience: 3-5 years related experience; Proficiency with customer service tools; Moderate problem-solving skills; Communication and documentation skills; Ability to handle moderate caseloads.
Qualifications
Other Job-Specific Skills: Problem-solving; Communication; Process compliance; Independent work.
Skills
Maybe we could combine Qualifications and Skills? But we already used Qualifications for Other Job-Specific Skills. Could we put Skills as same? Might be redundant. Perhaps we can put Skills under Qualifications? But we need separate headings only if content. We could put Skills as same as Qualifications? Might be considered filler. Better to merge: we could have Qualifications include both educational/experience and skills, and omit Skills heading. But the instruction says we can use those headings; we don't have to use all. So we can omit Skills if not distinct. Thus we have About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Now Benefits: list of benefit items. Pay: Competitive Base Salary, Paid Overtime, Regional Bonus. Schedule: Working Conditions. Let's extract Benefits content: - Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) - Paid time off, including vacation, holidays, shutdown - Company Paid Short-Term and Long-Term Disability - 401K Plan with company match + additional contribution - Relocation assistance (if eligible) - Career Growth Advancement Opportunities - Career Mobility - Education Reimbursement for Continued Learning - Training and Development programs - Additional Offerings: Tuition Assistance & Student Loan Repayment; Lifestyle Account; Childcare Reimbursement Account; Elder Care Support; Wellbeing Program; Community Service and Engagement Programs; Product Programs We could group as Benefits. Pay: - Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) - Paid Overtime - Regional Bonus (when applicable) Schedule: - This position will require the candidate to work in an Office environment. - Overtime will be on as needed basis as required by the workload. - Travel as necessary. Now we need to ensure we preserve all substantive information. Also we need to remove boilerplate like EEO statement at end. Remove duplicated lines. Now produce HTML fragment. Let's craft:About the role
What Makes a Honda, Is Who Makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM’s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies.
Responsibilities
- Parts Ordering (availability, pricing, color code, etc.)
- Order Status & Maintenance
- Parts Returns Requirements
- Missing Dealer Credits
- Core Return & Credits
- Daily monitoring of the 9 PC OAR mailboxes and take necessary action
- Processing Manual OAR Claims
- Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
- Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage.
- Identification and resolution of publication and parts error.
- Dealer communication