Dealer Analyst

Role: The Dealer Analyst supports dealership parts managers via phone and email by researching and resolving parts-related inquiries across various dealership types. Responsibilities: Manage parts ordering, returns, claims, and inventory checks; monitor mailboxes; investigate rejection disputes; process warranty and recall inquiries; communicate with dealers on quality issues; support internal teams; and authorize credits/debits. Qualifications: High school diploma or equivalent (Associate's preferred), with 3-5 years related experience. Proficiency in customer service tools, problem-solving, and documentation are essential, along with strong communication skills and the ability to handle moderate caseloads. Key Skills: Problem-solving, process compliance, independent work, and effective communication. Decision-Making: Verify parts quality, determine technical issues, support dealer credits, and coordinate with other departments for complex cases. Work Environment: Office setting with potential for overtime and travel as needed. Key Benefits: Competitive salary, industry-leading benefits, career development, and additional offerings like tuition assistance, wellness programs, and community engagement.