Deal Desk Specialist

About the role

The Deal Desk Specialist will support the Americas Deal Desk team by executing deal management activities. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are provided by executing processes according to prescribed procedures and collaborating effectively with internal business partners.

Responsibilities

• Execute deal-related transactions and support deal closing processes via review of contract/legal documentation, entry of key data into enterprise systems, and resolution of write-off or missing payment inquiries.
• Ensure efficient execution of deals through adherence to standardized, best practice procedures and anticipation of broker needs.
• Review deals for accurate property, client, and commission terms to ensure the data included in contracts aligns to Cushman's internal systems.
• Complete write-offs, master data management, and missing payment activities in a timely manner.
• Contribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentation.
• Conduct quality review checks of peer Deal Desk Specialist work to ensure adherence to prescribed processes and accuracy of data.
• Collaborate and align weekly with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience.
• Identify gaps in Deal Desk processes (both operational and systematic) and provide recommendations for improvements.
• Perform other related duties as required or requested.

Requirements

• Bachelor’s Degree (Business, Finance, Accounting, etc.) preferred.
• 1 – 3 years of data management, project management, commercial real estate, or related field of experience.
• Proven track record of completing tasks according to SLAs or in accordance with a set of quality standards.
• Demonstrated ability to independently execute tasks and resolve conflicts as they arise.
• Excellent organization and time management skills with the ability to manage multiple tasks simultaneously.
• Strong communication (written, verbal) and customer service skills.
• Team-player capable of building strong working relationships with peers and Global-based team.
• Strong analytical skills with high attention to detail and accuracy.
• Highly proficient in Microsoft Office Suite.
• Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software.
• Knowledge of Commercial Real Estate industry a plus.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Pay

The compensation for the position is $26.56 - $31.25 per hour. The company will not pay less than minimum wage for this role.