Deal Desk Specialist

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more.

About the role

We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects. The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. This role is expected to come into our San Francisco office 2 times per week.

Responsibilities

• Serve as the trusted advisor and go-to resource to the Sales teams, building strong relationships for solving complex problems across O2C processes
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
• Train, mentor, and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers
• Intake & triage of Deal Desk SFDC Queue
• Respond with urgency and be able to proactively prioritize your workload
• Identify and explore opportunities for sales process improvements and help drive enablement efforts
• Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates, and reporting
• Identify and resolve issues that could prevent deals from closing in a timely manner
• Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
• Report, track, and follow-up on system-related issues affecting your tasks until resolution
• Assist with deal enablement and maintaining documentation
• Drive special projects in data quality assurance across key areas of our sales team
• Support new sales program initiatives as needed

Requirements

• Bachelor’s degree
• 2+ years of experience in Sales Operations, Sales Enablement, or Deal Desk

Skills

• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills, and attention to detail
• Proficient with SFDC CPQ, Google, and Microsoft Office products
• Ability to process a high volume of transactions with accuracy and integrity
• Flexible to extend/shift working hours to accommodate the business

Pay

The base salary range for this position is 75,000 - 125,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation (companywide paid days off in addition to PTO)
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

Eligibility may vary by role, region, and tenure.