Deal Desk Analyst - Contract

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace.

About the role

Iterable is looking for a contract Deal Desk Analyst to join its growing team. This is a hands-on position that will be critical to enhance company contract execution. In this role, you will ensure that all contracts in our queue are reviewed, structured, consistently evaluated, approved, and closed as quickly and efficiently as possible. One of our core values is growth mindset and Iterable is a company where everyone can grow.

Only candidates based on the west coast / PST time zone will be considered for this role with a preference for candidates located in the SF Bay area.

Responsibilities

• Review pricing and contract structure to ensure alignment with business, legal, and finance requirements
• Calculate margins on deals to ensure each opportunity is meeting gross margin targets
• Enforce best practices for the quoting process, pricing guidelines, and overall Deal Desk processes
• Escalate approvals to the appropriate business partners and functions for review and approval
• Help support sales with quote and order form creation, including making edits inside of the CPQ system and manually updating order forms
• Help ensure accuracy of internal documentation relating to standard operating procedures

Requirements

• Experience in a Revenue Operations role
• Experience in Salesforce/CRM
• Can be self-sufficient and detail-oriented, especially during crunch time
• Able to collaborate with multiple functions
• Willingness and eagerness to learn on the job
• Ability to work and adapt to change in a fast-paced environment
• Strong Microsoft Office, GSuite, and Adobe skills

Qualifications

• Previous experience in Deal Desk (Bonus)
• Previous experience with email marketing, push, or SMS software (Bonus)
• Previous experience with quoting (CPQ) (Bonus)

Pay

The anticipated US hourly pay rate for this contract position is $30.00 - $35.00 per hour. The specific rate offered within this range will be determined by factors such as US work location, job-related skills, experience, and relevant education or training.

Please note: As this is a 6-month contract role, it is not eligible for the benefits, equity, or perk programs offered to permanent employees.