DCS Program Lead - Phoenix - Behavioral Health

Terros Health is a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 55 years. We help people live their lives in recovery and save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion, and empowerment.

About the Role

The DCS Team Lead provides coordination, oversight, and quality assurance for Rapid Response and Crisis Stabilization services delivered to children in the custody of the Department of Child Safety (DCS). This role monitors and reviews service delivery, ensures clinical accuracy of stabilization treatment plans and crisis documentation, and supports both clinical and administrative team members to promote efficient, high-quality service outcomes.

The Team Lead serves as a liaison with internal leadership and external stakeholders and assumes supervisory responsibilities in the absence of the Clinical Manager.

Responsibilities

• Oversees and coordinates all Integrated Rapid Response (IRR) and Stabilization referrals, collaborating with the Clinical Manager of DCS Outpatient Services and DCS Dispatcher to ensure timely assignments to appropriate team members.
• Monitors caseload activity to ensure team members schedule and complete client visits at the required frequency, in accordance with clinical direction.
• Supports the Clinical Manager with outreach and networking activities to educate referral sources and community partners on available services and to promote referral growth.
• Assists with onboarding, training, and ongoing skill development of team members.
• Serves as the primary point of contact for team-related inquiries and stakeholder concerns; assumes managerial responsibilities during the Clinical Manager’s absence.
• Performs Quality Management activities, including monthly Stabilization quality assurance reviews and customer service feedback collection from referral sources and placements.
• Builds and maintains collaborative relationships with key stakeholders, including families, DCS, RBHAs, and community partners, and responds to stakeholder requests in coordination with leadership.
• Conducts IRR assessments and Stabilization appointments during staffing shortages, ensuring compliance with required timelines and clinical standards.
• Engages with foster families and group homes to provide education, support, and recommendations aimed at crisis prevention and placement stability.

Qualifications

• Preferred: Experience working with diverse populations in behavioral health, including individuals with serious mental illness, co-occurring disorders, and varying levels of care needs.
• Experience providing community-based or field-based services.
• Familiarity with Motivational Interviewing or other engagement techniques.
• Knowledge of local community resources and systems of care.

Schedule

Full Time - 40 hours per week

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest-free medical line of credit, financial education, planning, and support
• 4 weeks of paid time off in the first year
• Floating Holiday each calendar year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Employee perks and discounts (Working Advantage) - gym memberships, car rentals, flights, hotels, movies, and more
• Bilingual pay differential