Lead Community Health Worker Behavioral

Job Duties

• Facilitates and manages patient referrals to therapy and psychiatry.
• Contacts, screens, triages, and connects patients to both internal and external behavioral health resources.
• Maintains and shares in-house waitlist if appropriate.
• Provides coverage for sites who have vacant BH CHW positions and/or need support (approximately half of time).
• Maintains behavioral health provider schedules with a focus on optimizing productivity.
• Fills provider schedules and manages templates.
• Supports behavioral health patient panels by making reminder calls, tracking patient attendance, following up on no-shows to support and improve continuity of treatment, and having patients complete screening questionnaires and other paperwork.
• Tracks patients’ progress and alerts providers to need for outreach and for enhanced services.
• Ensures appropriate consent and parental involvement for pediatric patients in behavioral health (at sites serving pediatric patients).
• Provides basic support to patients in connection to patient portal and video telehealth visits.
• Conducts warm hand offs of patients from medical providers to facilitate integration of care, to connect high risk/high priority patients to behavioral health services, and/or for patients who have a positive screening for unhealthy alcohol use.
• Updates and expands BH Cross Clinic Pool across LMC, to ensure maximum patient access and filled appointment slots.
• This includes coordinating with BH providers and BH Community Health Workers across the agency to identify and fill open slots.
• Proactively scans agency wide BH provider schedules, templates, Tableau, and productivity spreadsheets to find additional capacity for Cross Clinic and expand access to patients.
• Works with BH leadership, Associate BH Directors (including Interim BH Team Leads), and Psychiatry AMDs to ensure slots are filled.
• Affords regular assistance with quality improvement and quality assurance for BH referrals.
• Regularly reviews BH Referral Workqueue to ensure referrals are addressed in a timely manner.
• Assists with agency wide templates in multiple ways.
• Assisting with initial templates during new provider onboarding.
• Supports ongoing work of auditing, correcting, and optimizing BH provider templates agency wide.
• Supports agency wide BH CHWs and BH providers in efficiently using BH Caseload and similar EHR tools to ensure patient access and productivity.
• Affords assistance in compiling and sharing data on monthly/annual productivity goals for BH providers agency-wide.
• Actively participates in Cross Clinic team meetings and department planning.
• Affords assistance to Cross Clinic providers both in Cross Clinic Department and those that do not have a BH CHW (such as SHP).
• Checks in telehealth patients each day and connects patients/providers to eligibility staff at patient’s home sites when needed.
• Assists in coordinating and supporting behavioral health patient groups, patient surveys, and patient focus groups, and pilot programs.
• May co-facilitate patient groups and/or staff trainings.
• Contacts community agencies and maintains updated resource lists of BH resources in the community.
• Responsible for data collection, entry and generation of reports.
• Works with BH leadership on updating and sharing BH resources agency-wide.
• Cofacilitates monthly BH CHW meeting with BH CHW Program Manager.
• Affords assistance in onboarding new BH CHWs, and training BH CHWs.
• Provides backup support to BH CHW Program Manager and BH Templater.
• Actively participates in work to promote Diversity, Equity, Inclusion and Belonging in support of patients and staff.
• Participates in special projects under the direction of supervisor.

Qualifications

(Note: Specific qualifications may vary based on the hiring organization's requirements.)