DCS INTAKE TEAM LEADER - 07102026-79154

Overview

This position ensures that intakes are processed accurately and timely as well as providing overall supervision to the Hotline.

Responsibilities

• Supervises the Intake Staff and Intake Supervisors processing incoming phone and on-line intakes to determine assignment for investigation.

Qualifications

• Education and Experience:
  • Graduation from an accredited college or university with a bachelor's degree.
  • Experience equivalent to three years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination including at least two years of supervisory/direct report performance management experience.
  • Prior additional experience in call centers, crisis hotlines, or related area is preferred.
  • OR Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to two years of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination including one year of supervisory/direct report performance management experience.

Necessary Special Qualifications

• Must be at least twenty-one (21) years of age on the date of application;
• Be a citizen of the United States;
• Possess a valid driver's license prior to and during employment;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have no conviction for a felony;
• Agree to release all records involving their criminal history to the appointment authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to and pass a pre-employment screening test for use of illegal drugs;
• Ability to manually type 40 wpm or higher;
• Ability to work remotely or physical office location. To work remotely, must have access to a private and confidential workspace and access to hardwired internet services;
• Ability to work nights, evenings, weekends and/or holidays as needed.

Skills

• Drives Vision and Purpose
• Customer Focus
• Directs Work
• Situational Adaptability
• Buils Effective Teams
• Knowledge Administration and Management
• Public Safety and Security
• Skills
• Critical Thinking
• Manning Monitoring
• Writing
• Reading Comprehension
• Management of Personnel Resources
• Abilities
• Deductive Reasoning
• Inductive Reasoning
• Written Comprehension
• Speech Clarity
• Speech Recognition
• Tools & Equipment
• Laptops/Computer Accessories (keyboard, mouse, monitor)
• Headsets (for phone calls)
• General Office Equipment