DCS INTAKE SUPERVISOR - 07102026-79155

Overview

These positions ensure that intakes are processed accurately and timely.

Responsibilities

• Supervise the Intake Staff processing incoming phone and on-line intakes to determine assignment for investigation.

Qualifications

• Education and Experience:
  • Graduation from an accredited college or university with a bachelor's degree.
  • Experience equivalent to two years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.
  • Prior additional experience in call centers, crisis hotlines, or related area is preferred.
  • OR Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to one year of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.
• Necessary Special Qualifications:
  • Must be at least twenty-one (21) years of age on the date of application;
  • Be a citizen of the United States;
  • Possess a valid driver's license prior to and during employment;
  • Have a good moral character, as determined by investigation;
  • Complete a criminal history disclosure form in a manner approved by the appointing authority;
  • Have no conviction for a felony;
  • Agree to release all records involving their criminal history to the appointment authority;
  • Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  • Submit to and pass a pre-employment screening test for use of illegal drugs;
  • Ability to work nights, evenings, weekends and/or holidays as needed;
  • Ability to work remotely or physical office location.
  • To work remotely, must have access to a private and confidential workspace and access to hardwired internet services;
  • Ability to manually type 40 wpm or higher.

Benefits

N/A

Pay

$43,572.00 - $54,396.00 Annually

Schedule

N/A

Contact Information

This is a DCS Intake Supervisor position for the Child Abuse Hotline in the Statewide Services Child Investigative and Referral Unit. There are three positions available.