DCO Site HRP, AWS Builder Experience Team
About the role
At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. Our HR Partners care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs. This is an on-site role based in the Data Centers it supports 100% of the time. It also requires travel to other site locations within the cluster on a weekly basis.
Responsibilities
- Collaborate with Data Center Operations leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies across talent and performance management, compensation, employee relations and other HR functions.
- Leverage Builder listening mechanisms to proactively monitor and analyze Builder sentiment trends, and provide regular sentiment updates and recommended actions to site leadership and HR Business Partners.
- Manage multiple scenarios utilizing HR expertise, consulting skills, and influence.
- Connect sentiment trends and other HR data to the bigger picture goals of the operation.
- Proactively leverage Builder sentiment data to advocate for Builders’ needs so they feel fully engaged in the work they do and valued for who they are.
- Partner with leaders at multiple levels of the organization to develop proactive strategies and goals focused on the Builder experience.
- Actively engage with Builders by conducting weekly Gemba Go See (GGS) walks.
- Partner with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.
- Apply knowledge of HR fundamentals to problem solve and influence in diverse populations.
- Consult, coach, and develop site leadership through decision making with empathy and sound judgement; collaborate and action on talent management processes, people development and performance management, compensation, and employee relations issues.
- Foster and role model an environment of inclusion for all Builders.
- Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
- Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
- Actively promote adoption of technology and self-service.
- Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
- Conduct workplace investigations in collaboration with Builder Relations.
- Own and deliver site specific people projects in partnership with site leadership.
About the Team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Basic Qualifications
- 5+ years of HR work within an international, fast-paced, and customer-driven environment experience
- 2+ years of human resources or a mix of equivalent experience
- 2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
- Knowledge of local labor law
- Experience in HR within an international, fast-paced and customer-driven environment
- Experience in a call center, distribution center, or manufacturing environment
- Experience supporting hourly employee client group
- Experience with MS Office tools and HR Information Systems
- Bachelor's degree or equivalent
Preferred Qualifications
- Master's degree in Human Resources Management
- Experience in human resources with companies supporting 250-500 or more associates
- Experience managing and leading employees
Pay
USA, VA, Herndon – $67,600.00 – $118,400.00 USD annually