DCO Site HRP, AWS Builder Experience Team

About the role

At Amazon, we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. This role is an on-site position based in the Data Centers it supports 100% of the time, with weekly travel to other site locations within the cluster. The Data Center Operations Site HR Partner in our Builder Experience Team (BeXT) focuses on the Builder experience, collaborating with Data Center Operations leaders, HRBPs, and partner teams to innovate and deploy HR strategies across talent management, performance, compensation, and employee relations.

This role has a special focus on leveraging Builder listening mechanisms to proactively monitor and analyze Builder sentiment trends, providing regular updates and recommended actions to site leadership and HR Business Partners.

Responsibilities

• Proactively leverage Builder sentiment data to advocate for Builders’ needs, ensuring they feel engaged and valued.
• Partner with leaders at multiple levels to develop proactive strategies and goals focused on the Builder experience.
• Conduct weekly Gemba Go See (GGS) walks to actively engage with Builders.
• Collaborate with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.
• Apply HR fundamentals to problem-solve and influence diverse populations in a fast-paced, innovative environment.
• Consult, coach, and develop site leadership through decision-making with empathy and sound judgment.
• Collaborate on talent management, people development, performance management, compensation, and employee relations issues.
• Foster and role model an inclusive environment for all Builders.
• Exercise high judgment, manage ambiguity, and serve as the first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion, navigating Amazon Policies and applying high judgment.
• Promote adoption of technology and self-service tools.
• Influence multiple levels of the organization, from Builders to senior leaders.
• Conduct workplace investigations in collaboration with Builder Relations.
• Own and deliver site-specific people projects in partnership with site leadership.

Requirements

• 5+ years of HR work within an international, fast-paced, and customer-driven environment.
• 2+ years of human resources or equivalent experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).
• Knowledge of local labor law.
• Experience supporting hourly employee client groups.
• Experience with MS Office tools and HR Information Systems.
• Bachelor’s degree or equivalent.

Preferred Qualifications

• Master’s degree in Human Resources Management.
• Experience in human resources with companies supporting 250-500 or more associates.
• Experience managing and leading employees.
• Experience in a call center, distribution center, or manufacturing environment.

About the Team

AWS values diverse experiences and encourages candidates from non-traditional career paths to apply. The team fosters a culture of inclusion, with employee-led affinity groups and ongoing learning experiences like Conversations on Race and Ethnicity (CORE) and AmazeCon conferences.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups and Global 500 companies. We prioritize continuous learning, mentorship, and career growth to help professionals develop into well-rounded leaders.

Pay

The base salary range for this position in Chantilly, VA is $67,600 - $118,400 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs), with final compensation determined by experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.