DCO Facilities Manager

About the role

The DCO Systems Manager at Switch leads daily operations for mission-critical data center infrastructure. This role ensures the reliability, maintenance, and operational readiness of electrical, mechanical, and environmental systems across assigned facilities. Key responsibilities include managing onsite technician teams, supporting infrastructure projects, and maintaining service quality and operational uptime.

Responsibilities

• Lead daily operations and maintenance activities for critical data center infrastructure.
• Support the reliability and uptime of electrical, mechanical, cooling, fire suppression, and environmental systems.
• Manage onsite technician schedules and ensure proper coverage across assigned sites.
• Provide direction, coaching, and performance feedback to Systems team members.
• Support hiring, onboarding, and development of technicians within the department.
• Review and approve maintenance procedures, safety processes, and operational documentation.
• Ensure work is completed in compliance with OSHA requirements, company policy, and operational standards.
• Coverage of maintenance activities, vendor work, and infrastructure projects with internal stakeholders.
• Respond to operational issues and support after-hours or emergency escalation activities when needed.
• Use CMMS and asset management systems to track maintenance work, system health, and operational metrics.
• Develop operational reports that identify risks, trends, and improvement opportunities.
• Support process improvement efforts and participate in department planning initiatives.
• Build strong working relationships with clients and support a consistent client experience.
• Assist with budget planning and operational resource decisions for assigned facilities.

Requirements

• 7+ years of experience in facilities, electrical, mechanical, or critical infrastructure operations.
• 3+ years of people leadership or management experience.
• Experience supporting mission-critical systems in a data center, industrial, facilities, or similar environment.
• Working knowledge of electrical and mechanical systems used in critical environments, including UPS systems, generators, switchgear, cooling systems, PDUs, ATS/STS units, and fire suppression systems.
• Ability to read and interpret electrical diagrams, schematics, and technical drawings.
• Experience using CMMS, asset management systems, or building management systems.
• Strong written, verbal, and interpersonal communication skills.
• OSHA 30 certification or ability to obtain it.
• High school diploma or equivalent.

Qualifications

• Clear and direct communicator who shares information in a timely and practical way.
• Reliable leader who follows through on commitments and supports team accountability.
• Strong operational judgment in high-impact and time-sensitive environments.
• Able to stay organized and make decisions during changing priorities or operational events.
• Supportive teammate who works across departments to solve problems and improve outcomes.
• Focus on safety, consistency, and operational quality.
• Comfortable leading teams in a 24/7 operational environment.
• Maintains professionalism and confidentiality when handling operational or client matters.