Facilities Manager

What You'll Do

• Serve as the day-to-day owner of physical facilities needs across all Petfolk PCCs — responsible for the condition, functionality, and operational capabilities of each location
• Develop and manage preventative maintenance programs for facility-related building systems and infrastructure, including HVAC, plumbing, electrical, roofing, life safety systems, doors, and other building components
• Maintain clean, current, and organized records of all open and closed work orders across the portfolio
• Manage the full lifecycle of facilities requests: intake, triage, vendor dispatch, scope approval, work completion, and closeout — ensuring nothing falls through the cracks and care teams are kept informed throughout
• Respond to facility emergencies and after-hours escalations, including weekends and holidays as needed
• Partner with internal teams to project manage facilities-driven improvements across the Petfolk portfolio — including interior refreshes, flooring, and other capital or cosmetic work driven by location age, condition, or brand standards

Financial Stewardship

• Provide recommendations and data to support facilities budgeting and forecasting efforts
• Monitor portfolio spend, track budget performance, and ensure facilities expenditures remain aligned with approved financial plans
• Manage and oversee PCC-level facilities spend; review and validate invoices prior to payment; identify billing discrepancies and cost recovery opportunities

Vendor & Landlord Management

• Manage existing vendor relationships nationwide; build a centralized vendor tracking system; evaluate performance, close gaps, and source new partners as the portfolio grows
• Interpret lease agreements to identify landlord obligations; pursue cost recovery and maintain documentation of claims, disputes, and unresolved issues

Systems, Reporting & Continuous Improvement

• Maintain accurate facilities reporting and provide regular updates to leadership on portfolio performance, vendor accountability, operational risks, and budget adherence
• Accountable for meeting established facilities performance metrics, including responsiveness, resolution timelines, preventative maintenance execution, vendor performance, and financial stewardship
• Build SOPs, escalation pathways, and preventative maintenance programs that support a growing multi-site portfolio
• Identify recurring issues and opportunities for operational improvement, standardization, and cost savings