DCM Operations Lead

Responsibilities

• Own the data center ticket queue end to end, ensuring the timely triage, prioritization, assignment, and resolution of incidents, service requests, and change tasks across the New Jersey data center estate and New York office technology rooms
• Serve as the accountable lead for day-to-day operational health across power, cooling, space, cabling, security, and environmental monitoring, escalating to engineering teams as appropriate
• Lead, coach, and coordinate a team of Data Center Specialists, establishing daily priorities, managing shift coverage, and maintaining operational discipline in a 24x7 environment
• Drive ITIL-aligned incident and change-management practices, acting as the operational bridge between the field team and Network Engineering to ensure changes are planned, reviewed, and executed safely
• Maintain and improve operational runbooks, SOPs, and knowledge-base articles, ensuring procedures remain current, accessible, and consistently adopted
• Own the accuracy and completeness of asset, rack, patching, and inventory records in ServiceNow and Nlyte, identifying and remediating data-quality gaps across CMDB and DCIM platforms
• Oversee server provisioning and inventory lifecycle activities, including hardware intake, rack assignment, imaging, operating system deployment, Engineering handoff, and asset tracking through decommissioning
• Manage vendor engagements, maintenance windows, data center facility work, and third-party smart-hands activity; monitor infrastructure capacity and health, report operational metrics to leadership, and lead process, tooling, automation, and integration improvements

Requirements

• 8+ years of experience in data center or large-scale infrastructure operations, including at least 3 years as a team lead, operations manager, or senior individual contributor; financial services or other mission-critical environment experience is strongly preferred
• Demonstrated ability to manage and prioritize high-volume operational ticket queues through ITSM platforms such as ServiceNow or Jira, with a record of driving SLA adherence and continuous improvement
• Strong hands-on experience in data center physical operations, including racking and stacking, structured cabling, patch management, hardware lifecycle management, and installation, move, add, and change coordination
• Solid understanding of data center power and cooling, including PDUs, UPS systems, dual feeds, N+1 and 2N redundancy concepts, capacity management, and remote-management technologies such as iDRAC, iLO, console servers, and out-of-band management
• Experience with server provisioning workflows, including bare-metal imaging, PXE boot environments, BMC configuration, and CMDB-driven intake processes; familiarity with Ansible, Foreman, or comparable automation and provisioning platforms is a plus
• CCNA-level networking knowledge, including TCP/IP, VLANs, trunking, subnetting, and basic routing, with the ability to coordinate and validate network cabling and connectivity activities with Engineering teams
• Experience with DCIM, CMDB, and monitoring platforms such as Nlyte, ServiceNow, Prometheus, or comparable tools, including inventory-accuracy and data-quality practices
• Strong leadership, documentation, communication, and organizational skills, with the ability to coordinate global teams, manage competing priorities, produce operational and capacity reporting, and contribute to automation using Python, PowerShell, or Bash

Pay

The estimated base salary range for this position is $175,000 to $250,000, specific to New York and subject to change.

Millennium offers a total compensation package that includes base salary, discretionary performance bonus, and a comprehensive benefits package.