DCEO Cluster Manager, Data Center Community

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. We work on challenging problems with thousands of supply chain variables and are looking for talented people to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a Data Center Engineering Operations Cluster Manager to serve as a technical leader within Amazon data centers. This position will help ensure the safety, security, availability, and reliability to meet or exceed defined service level agreements of data center operations. The Data Center Engineering Operations Cluster Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. The equipment supports mission-critical servers and must maintain better than 99.9999% uptime.

The Data Center Engineering Operations Cluster Manager will collaborate with peer leaders globally on continuous improvement efforts within the organization. This role leads the team that acts as Amazon’s front line when it comes to electrical and mechanical equipment troubleshooting. The team will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDUs, and busways. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

Responsibilities

• Oversee all aspects of the data center's critical infrastructure.
• Ensure that all work performed within the space is done to high quality and without impact to internal/external customers.
• Manage the performance of 24x7 engineering technicians and facility managers in all aspects of their career development.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Ensure staffing is maintained and grow with expansions.
• Be actively involved in ongoing construction activities.
• Coordinate daily with third party vendors ensuring adherence to contracted SLAs.
• Effectively and efficiently manage the operations budget and expenditures.
• Responsible for the oversight of multiple facilities within a single AWS Region.

Requirements

• 5+ years of management experience.
• 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
• Experience hiring, developing, and managing high-performing technical teams.

Preferred Qualifications

• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA.
• Experience owning the operation of a mission-critical team or product.
• Experience with large-scale technical operations or large-scale compute farms.
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.