DCEO Cluster Manager

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Responsibilities

• Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, and facility technicians.
• Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
• Responsible for the on-site management of 24x7 shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
• Build and maintain sustainable organizational structure. Work with business development, real estate, engineering and construction team to forecast staffing and maintain.
• Mentor and develop employees. Hiring strategy and participation in recruiting events.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers include preventive maintenance, corrective maintenance, and change management.
• Manage all facility related repairs in a timely manner
• Daily/weekly/monthly/Data Center Engineering Operations meetings and reporting.
• Run weekly availability meetings and report outcomes.
• Liaise with a global team on global initiatives as well as process and procedures, implement those initiatives locally in Atlanta.
• Vendor management of colocation data center services providers to meet or exceed contracted performance SLAs.
• Safety, security, and availability of incident response, incident management, incident resolution, and root cause analysis.
• Cost management including OPEX and CAPEX associated with all data centers you oversee.
• Continuous improvement of operational processes, procedures, methods, and tools.
• Lead and manage energy efficiency initiatives in your Cluster.
• Support capacity planning and management and actively involved in ongoing construction activities.

Requirements

• 5+ years of people management and team development experience
• 5+ years of engineering work managing large-scale services experience
• Experience operating a mission-critical team or product
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• 5+ years of work in a management position with 5 or more direct reports
• 5+ years of work in data centers with an emphasis on building and equipment operation
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Experience working in data centers with an emphasis on building and equipment operation

Skills

• Strong leadership capabilities
• Exceptional performance in managing complex technical operations
• Understanding of data center/mission critical MEP infrastructure
• Technical resource to support Regional Cluster Manager
• Single point of contact for all facility related issues
• Very high-level view of organization with ability to dive into detail as needed
• Interacting with the global team daily
• Passionate about Customer Experience, thinks and acts globally

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, PA, FAIRLESS HILLS - 153,200.00 - 254,500.00 USD annually

Schedule

Full-time