DCEO Cluster Manager, AWS DC Operations Engineering (DCEO) - VAR (L6

About the role

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company. The DCEO Cluster Manager position encompasses leadership responsibility for multiple data center facilities and their corresponding infrastructure.

The successful candidate will direct a substantial organizational structure, providing oversight to Area Managers and Facility Managers while ensuring operational excellence across multiple data center locations. This role is integral to maintaining Amazon's world-class data center infrastructure and supporting our continued growth and innovation.

The ideal candidate will have a strong understanding of data center/mission critical MEP infrastructure. You will be the single point of contact for all facility-related issues and work as the technical resource to support the Regional Cluster Manager. You will be solely responsible for maintaining 100% service uptime in your Cluster. While you have a high-level view of your organization, you will need to dive into detail as needed. You will also interact with the global team daily by representing the Data Center Engineering Operations team.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and collaborate with diverse teams to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, and facility technicians.
• Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance.
• Responsible for the on-site management of 24x7 shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work performed is in accordance with established practices and procedures.
• Build and maintain a sustainable organizational structure.
• Work with business development, real estate, engineering, and construction teams to forecast staffing needs.
• Mentor and develop employees, including hiring strategy and participation in recruiting events.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers, including preventive maintenance, corrective maintenance, and change management.
• Manage all facility-related repairs in a timely manner.
• Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting.
• Run weekly availability meetings and report outcomes.
• Liaise with a global team on global initiatives, processes, and procedures, and implement those initiatives locally.
• Vendor management of colocation data center services providers to meet or exceed contracted performance SLAs.
• Ensure safety, security, and availability through incident response, incident management, incident resolution, and root cause analysis.
• Cost management including OPEX and CAPEX associated with all data centers you oversee.
• Continuous improvement of operational processes, procedures, methods, and tools.
• Lead and manage energy efficiency initiatives in your Cluster.
• Support capacity planning and management and actively participate in ongoing construction activities.

Qualifications

Basic Qualifications

• Experience in technical work related to computer systems and technology components.
• 7+ years of management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment.
• 3+ years' experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.).
• 3+ years of experience working with network cabling, optic types, and test equipment, and experience with cabling infrastructure best practices and methodologies within a data center-based environment.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification.
• Project Management Professional (PMP) certification or experience in project management.
• Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
• 7+ years' experience managing geographically dispersed teams.
• 7+ years of hands-on experience with mission-critical infrastructure.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Your Amazon package will also include sign-on payments and restricted stock units (RSUs).

Pay

USA, OH, Hilliard - $145,400.00 - $254,500.00 USD annually.

Final compensation will be determined based on factors including experience, qualifications, and location.