DC Systems Support/Order Fulfillment Supervisor

About the role

Be a Part of Something Amazing In between supporting a global sales force (that we call "demonstrators") and creating the world's best stamps, ink, and paper, we carve out a little time for parties, perks, and basking in the glory of an amazing work/life balance. Sound like something you could get behind? Good. Because we're looking for people just like you - who are good at what they do and are passionate about helping others.

Benefits

• A wicked-awesome benefits package (go ahead and compare)
• A Friday dress code every day of the week (dust off those jeans)
• Extreme crafting experiences (totally optional, but give it a try)
• Paid personal time off...like, a lot of it (see "work/life balance" above)
• Tuition assistance and 401(k) programs (company match, baby!)

Responsibilities

• Exemplify Stampin’ Up!’s core values: we care about people first, we act with courage, we better our best, and we own it.
• Lead and manage a team, establishing expectations and holding the team accountable to meeting them (LMA).
• Become and act as a Subject Matter Expert (SME) for assigned distribution center software and hardware and provide a first point of contact for end users to receive support with troubleshooting and solving problems.
• Record, track, and document all relevant information related to technical issues, including all actions taken to resolve those issues.
• Escalate complex problems to the IT department, as needed, through the established support ticketing system and partner with them to resolve the issue.
• Build rapport with end users and IT personnel and communicate effectively regarding issues and needs.
• Oversee the pickline slotting process and work with the Slotting Coordinator to ensure product is slotted appropriately.
• Lead the order fulfillment induction team, ensuring orders are waved and inducted accurately and efficiently.

Requirements

• High school diploma or equivalent.
• Additional education in a technical specialty strongly preferred.
• Knowledge of basic computer software and hardware fundamentals with proven ability to learn new systems and technical skills quickly and effectively.
• Highly motivated and self-directed individual with keen attention to detail.
• Proven analytical and problem-solving skills with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written and verbal communication with a focus on interpersonal skills: rapport-building, listening, and questioning.
• Experience working in a team-oriented, collaborative environment.