DC Order Management Professional

About the Team

This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.

What You Can Look Forward to as DC Order Management Professional

• Answering incoming customer phone calls and providing professional first-class sales support.
• Receiving and processing orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiating and adjusting delivery dates with agreement of customers.
• Developing strong relationships with customers and demonstrating how we can add value to their business.
• Working with customers to meet customer service fill rate goals, maximizing customer satisfaction.
• Proactively collaborating and communicating with the Key Account Management, Material Planning, and Operations to ensure sufficient quantities of product are available to meet customer demand.
• Actively working towards meeting KPIs (Key Performance Indicators) and SLAs (Service Level Agreement) targets.
• Utilizing available systems to prepare, analyze, and summarize results of customer demand patterns and fluctuations.
• Managing interface with customers and product engineering, product management, quality, materials, and warehouse employees to identify customer requirements and timing; also helping coordinate new product introductions, engineering changes, and part number changes.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.

Your Profile as DC Order Management Professional

• Undergraduate Degree or 2-3 years of experience in a help desk, service desk, call center or equivalent technical service management environment.
• Maintain Microsoft Office proficiency.
• Communicate effectively laterally and horizontally to internal and external business partners.
• Show a strong work ethic – reliable, dedicated, prompt.
• Show strong critical thinking skills – ability to problem solve and utilize de-escalation techniques to improve customer satisfaction; ability to recognize when issues need to be escalated in a timely manner.
• Have SAP experience or another procurement/purchasing software.
• Have sales experience within a call center environment.
• Automotive experience, preferred.

What We Offer

• A supportive collaborative team environment.
• An annual incentive plan.
• Paid vacation.
• 401(k) Plan.
• Health care benefits.
• Paid holidays.
• A strong diversity culture.
• Supportive employee groups and community outreach.