DC Manager Weekend Shift - e-Com

About the Role

We are seeking an experienced manager to oversee operations in an automated warehouse, distribution center, or similar environment. This role involves leading a diverse team, optimizing processes, and ensuring high levels of accuracy, throughput, and customer service in a fast-paced e-commerce setting.

Responsibilities

• Ensure shipments are configured to maximize efficiencies, minimize cost, and reduce order fulfillment errors without sacrificing customer service.
• Initiate actions to increase customer satisfaction with ordering and returning goods processes.
• Train staff on new developments and applications related to transportation modes in e-commerce.
• Partner with the onsite e-commerce team to convey key resource needs and requirements.
• Monitor inbound shipments and provide daily status reports.
• Ensure work is performed according to company standards, policies, procedures, and safe practices.
• Manage all operations related to picking and packing customer orders of merchandise.
• Lead a workforce of 50+ team members, including hiring, training, scheduling, evaluating, coaching, and terminating.
• Track and coach team performance against goals.
• Allocate resources effectively to meet daily, weekly, and monthly objectives.
• Regularly walk the floor to manage workflow through the department.
• Work collaboratively with the manager while making independent decisions.
• Analyze operations and implement processes to improve efficiency and cost-effectiveness.
• Ensure accuracy, throughput, and customer service metrics are met within the department.
• Motivate the team and collaborate with other business partners.
• Ensure all records and reports for the department are accurate and submitted on time.
• Maintain knowledge of and ensure compliance with all federal, state, and local laws and regulations.
• Perform other duties as assigned.

Requirements

• 3+ years of related work experience.
• Managerial experience in an automated warehouse, distribution center, store, or manufacturing environment.
• Experience in e-commerce, direct-to-consumer environments, and managerial roles is preferred.
• Bachelor’s degree in a relevant field of study or equivalent years of related work experience.

Skills & Abilities

• Working knowledge of Windows, MS Office, Warehouse Management Systems (WMS), AS/400, Lotus Notes, and Sterling Commerce.
• Working knowledge of small parcel processes and parcel shipping systems.
• Solid knowledge of web-based retail environments.
• Understanding of logistics, managerial techniques, and principles.
• Ability to supervise, develop, and motivate a team toward strategic goals in a fast-paced production environment.
• Ability to identify inefficiencies, formulate action plans, and implement changes.
• Flexibility to work weekends, holidays, and a non-climate-controlled environment.
• Proficiency in managing reverse logistics processes.
• Desire and ability to quickly learn all systems used within the Fulfillment Center.
• Strong management, organization, and prioritization skills.
• Analytical skills to develop solutions for regional distribution operations.
• Excellent problem-solving skills and ability to deal effectively with change.
• Effective listening, speaking, and writing skills.
• Acceptable level of hearing and vision to perform job duties.
• Ability to work in mezzanines or on material handling equipment up to 35 feet in height.
• Ability to train and assist team members in WMS and associated systems.
• Ability to travel for training at a remote network distribution center for up to three months (temporary housing provided if needed).
• Demonstrated ability to grow in the position as operations expand.
• Strong internal and external customer focus to support and improve the customer experience.
• Regular attendance is required.